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CLIENT RELATIONS SPECIALIST
2 months ago
CLIENT RELATIONS SPECIALIST (MicroDental California) MicroDental Laboratories is a premier, rapidly expanding global organization offering robust benefit packages and exceptional long-term stability.
With a commitment to Quality, Value, and Exceptional Customer Service, our Centers are dedicated to fostering strong and enduring partnerships with our dental professionals and their teams.
We are seeking a motivated, energetic, and highly organized individual for the role of Client Relations Specialist to become part of our team.
Our Company provides:
Competitive compensation structure with benefits including health, dental, life insurance, short/long term disability, retirement plans, paid time off, and holidays
Investments in cutting-edge technology
Exclusive focus on cosmetic, implant, and digital design for fixed prosthodontics
Key Responsibilities:
Handle, investigate, and direct incoming inquiries (averaging 80 calls daily), while delivering top-tier customer service
Assist with outbound follow-up courtesy communications as necessary
Facilitate the introduction of incentive initiatives
Collaborate cross-departmentally with Sales and Marketing
Input and maintain client data in CRM with a 98% or higher accuracy rate
Perform additional tasks as assigned or required
Required Qualifications:
Exceptional telephone/email communication; Outstanding written and verbal skills
Ability to operate independently with minimal oversight
Customer service-oriented with excellent follow-through
Proven capability to resolve issues swiftly and effectively
Familiarity with CRM systems and experience managing accounts across various time zones
Capacity to handle multiple tasks simultaneously
Proficiency in Microsoft Office and Outlook applications
Prior experience in a high-volume call center environment
Outbound sales experience is advantageous
Knowledge of dental laboratories or dental products, materials, techniques, and terminology is preferred
High School Diploma or equivalent is mandatory
Compensation:
$23.00 per hour
*All new hires will be required to pass our standard employee background check*MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.
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