Client Support Associate
5 days ago
We are a prominent sales and business development firm in the Pittsburgh area that represents top clients in the telecommunications industry. Our ultimate goal is to ensure our clients are achieving maximum brand visibility and increasing customer engagement. This year, we've seen exceptional growth and success, which highlights our commitment to driving results and innovation.
Key Responsibilities:
- Work directly with customers to promote our clients' brands, products, and services
- Explain product features and benefits to customers and confidently answer any inquiries
- Report customer feedback to Senior Management and clients, providing feedback on areas of improvement
- Analyze client acquisition metrics and KPI's to maximize sales and drive revenue
- Adhere to our clients' compliance standards and maintain professionalism throughout the sales process
- Draft and maintain sales contracts on behalf of our clients
- Attend meetings with fellow sales and business development professionals to develop customer service, sales, and leadership skills
Requirements:
- 0-3 years of experience in customer service, sales, or any client-facing role is preferred but not required
- High school diploma or equivalent
- Strong written and verbal communication skills
- Exceptional time management and organizational skills
- Eager to improve current skills
- Ability to grasp new concepts quickly to develop professionally
- Ability to confidently present information to clients, customers, and teammates
- Basic knowledge of the sales cycle is a plus
About Us:
Mantra Management Group is committed to seeing our sales and business development professionals succeed, so we provide the necessary tools and resources to thrive within our company. Each sales and business development professional receives in-house training from our Senior Management team. We are a dynamic and innovative company that values professionalism, teamwork, and customer satisfaction.
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