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Client Support Specialist

2 months ago


Pittsburgh, Pennsylvania, United States 24 Seven Talent Full time

Customer Care Associate

-Contract duration: 6 months

-Maximum compensation: $17/hr

-Available Shifts:

Shift A: Sun/Mon/Wed/Thur/Fri, 1pm-10pm (off on Tues & Sat)

Shift B: Mon/Tues/Wed/Fri/Sat, 1pm-10pm (off on Sun & Thurs)

Our client, a prominent retail organization, is in search of Customer Care Associates to enhance their operations.

Key Responsibilities:


• Collaborate with internal and external stakeholders (e.g., store support, logistics providers, various customer interactions) via phone, email, and/or chat to facilitate issue resolution, share insights, and manage workload.


• Assist customers with inquiries related to orders, payments, price modifications, returns/exchanges, loyalty programs, and gift cards, ensuring their requirements are addressed promptly and accurately.


• Take charge of significant challenges or uncertainties that arise during customer interactions, such as troubleshooting technical difficulties, reporting sensitive matters, and investigating potential incidents. Log all relevant information appropriately.


• Investigate issues and provide solutions to complex scenarios using sound judgment and exceptional follow-through within established authority levels and customer service guidelines.


• Utilize strong customer service skills to deliver value-added services in a timely and precise manner.

Qualifications:


• High School diploma or equivalent.


• Exceptional telephone and interpersonal communication skills.


• Proficient computer skills and familiarity with Microsoft Office.


• 1-3 years of experience in customer service preferred.


• Ability to manage multiple tasks simultaneously with a keen attention to detail.


• Outstanding oral and written communication skills, along with professional phone etiquette.


• Must demonstrate good judgment and the capacity to make independent decisions within departmental protocols.