Client Support Specialist

2 weeks ago


Pittsburgh, Pennsylvania, United States Volt Full time

Volt is actively seeking a Customer Service Representative to join our dynamic team.

Position Type: Fulltime/Contract

Location: Remote/Hybrid

Duration: 12 Months (Temp to Perm)

Key Responsibilities:

· Deliver comprehensive analytics and reporting services aimed at enhancing and automating client processing systems. Address moderate to complex client concerns effectively.

· Provide direct guidance to various organizational units to ensure timely service delivery and issue resolution. Collaborate with teams to ensure that challenges are addressed promptly and effectively.

· Engage in product development, enhancements, and system testing to guarantee that products efficiently process high-value transactions.

· Tackle intricate problems by leveraging a deep understanding of system intricacies. Combine extensive area knowledge with industry standards to deliver effective solutions to both internal and external clients.

· Offer support to junior client processing roles and may oversee the allocation and review of team members' work.

· May undertake specific supervisory reviews, training, and approval responsibilities.

· Contribute to the achievement of team objectives. A Bachelor's degree or equivalent combination of education and experience is required, along with 5-7 years of relevant work experience.

· Prior experience in brokerage processing is preferred.

Qualified candidates are encouraged to submit their applications for consideration. We are currently conducting interviews for this and similar roles. Additionally, we offer a referral bonus program for successful placements, subject to program guidelines.

Thank you for your interest.

Prakash Bhagat

Sr. Associate – Recruitment



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