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CRM Software Trainer

2 months ago

Jacksonville, Florida, United States Paul Davis Restoration, Inc. Full time
Job Title: CRM Trainer

We are seeking a highly skilled CRM Trainer to join our team at Paul Davis Restoration, Inc. As a CRM Trainer, you will be responsible for providing technical support and training to our franchise network on the Luxor CRM software.

Key Responsibilities:
  • Provide technical support and training to the franchise network on the Luxor CRM software
  • Develop and implement a strategic plan for CRM training and adoption
  • Facilitate the uploading and management of contacts and leads in the CRM system
  • Design and execute email marketing campaigns, including customizing templates and sending mass and targeted emails
  • Find and customize marketing collateral to support CRM adoption
  • Track and measure Return On Investment (ROI) from specific marketing programs
  • Utilize reports to track and measure program success
  • Drive and increase CRM adoption and number of active users
  • Create training videos and materials, and host live demos
  • Manage the Paul Davis Luxor Deployment Program
  • Continuously look for ideas to improve the CRM platform
  • Collaborate with marketing, operations, business development, business technology, training, and other franchisor teams as needed
  • Establish and communicate CRM best practices
  • Complete leadership development and personal development training courses
  • Participate in weekly and monthly team calls
  • Exemplify the Paul Davis Vision, Mission, Values, Serving Basics, and Brand Promise
Requirements:
  • Expert knowledge of CRM platforms
  • Priority management and organizational skills
  • Communication skills and a team player
  • Excellent knowledge of MS Office Suite (Outlook, Word, Excel, PowerPoint), SharePoint, One Drive, Zoom
  • High level of urgency
  • The ability to work under pressure and deadlines
  • Self-driven
  • Ability to work independently and make decisions
  • Personable, presentable, and professional
Preferred Qualifications:
  • College and/or technical degree
Work Environment:

This is a remote position, requiring a quiet environment with working internet. The employee will be working from home and will be exposed to normal conditions of air conditioning and heat. Most work will be conducted over email, video conferencing, and telephone. The employee must have access to a stable internet connection when working out of office and use provided VPN technology to securely connect remotely.

Travel:

This position requires estimated travel of 2-3 times per quarter, including but not limited to All Teams Meeting, Paul Davis Annual Conferences, and Marketing Strategic Team Offsites.

Reasonable Accommodation for Disability:

Paul Davis Restoration, Inc. is an equal opportunity employer and provides reasonable accommodation for disability. If you require a reasonable accommodation, please contact Human Resources to begin the interactive exchange process.