Account Coordination Team Lead
4 weeks ago
Perdue Office Interiors is seeking a highly skilled and experienced professional to lead our Account Coordination Team. As a Sales Operations Manager, you will be responsible for developing and implementing customer service strategies to deliver an exceptional customer experience and drive customer retention.
The ideal candidate will have a strong understanding of customer service principles and practices, as well as excellent organizational and multitasking skills. They will be proficient in using CRM software, ERP Platforms, and Microsoft Office Suite, and have outstanding communication and interpersonal skills.
Responsibilities will include:
- Leading and managing the Account Coordination Team to ensure timely and accurate quote and order entry processing
- Developing and implementing customer service strategies to deliver an exceptional customer experience and drive customer retention
- Serving as a point of escalation for the Account Coordination Team, addressing their needs and resolving any issues that arise
- Collaborating with cross-functional teams to drive continuous improvement while ensuring account health and customer commitments are achieved
- Leveraging existing technology to establish workflows and streamline internal and external communications and processes to drive customer satisfaction
Requirements include:
- Bachelor's degree in business administration, marketing, or a related field, preferred
- Minimum of 5 years of experience in account management or coordination, preferably in the furniture or retail industry
- Proven experience in a sales operations, business analysis, or sales support leadership role, managing a team
- Strong understanding of customer service principles and practices
- Excellent organizational and multitasking skills with a keen attention to detail
- Proficient in using CRM software, ERP Platforms, and Microsoft Office Suite
- Outstanding communication and interpersonal skills
Perdue Office Interiors is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
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