IT Support Specialist
2 weeks ago
This role involves providing technical support and services to R.D. Offutt Company team members. The ideal candidate will possess strong analytical and problem-solving skills, excellent communication skills, and the ability to prioritize and manage multiple tasks effectively.
Key Responsibilities- Troubleshoot and resolve IT issues via various channels, including phone, email, chat, and in-person support.
- Ensure all incidents and requests are resolved within established service level agreements (SLAs).
- Monitor and report on the health of the help desk and support services using performance metrics.
- Track and report all open and closed incidents to leadership teams.
- Utilize help desk ticketing software to manage and resolve issues efficiently.
- Troubleshoot network outages and collaborate with vendors to resolve connectivity issues.
- Develop and maintain knowledge base articles and documentation to support team members.
- Install and configure personal computer hardware and software, as well as identify and correct PC hardware and software problems.
- Connect personal computers to network servers and printers.
- Collaborate with team members to identify and implement process improvements.
- 2-year degree or higher in a business or information technology program.
- 1+ years of customer service or related technical support experience.
- Valid work authorization and ability to work in the U.S. without company sponsorship.
R.D. Offutt Company is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
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