Technical Support Specialist
7 days ago
At American Farm Bureau Insurance Services, Inc., we're seeking a skilled Technical Support Specialist to join our Information Systems team in Fargo, ND. As a key member of our team, you'll utilize your technical expertise to provide top-notch support to our employees, troubleshooting software and hardware issues, and assisting with systems administration and computer setup.
Key Responsibilities:- Provide technical support to end-users for hardware, software, and network-related issues in a hybrid environment
- Troubleshoot and resolve hardware and software problems
- Perform root cause analysis for service interruptions and implement solutions to prevent recurring issues
- Build, configure, and set up new computers
- Maintain detailed documentation of systems, procedures, and processes
- Offer insights on hardware and software upgrades for optimal performance
- Assist in the development of new systems and networks and IT projects and initiatives
- Associates Degree in IT or a related field or equivalent work experience
- Experience working in a technical support position
- Knowledge of Microsoft 365 Admin Centers, including Azure, Entra, SharePoint, and Teams
- Knowledge of networking software, hardware, and protocols
- Ability to work independently, prioritize, and handle multiple assignments simultaneously and meet established deadlines
- Ability to build effective relationships with internal and external stakeholders
- Strong analytical and problem-solving skills along with strong verbal and written communication skills
- Knowledge of vulnerability management and software patching strategies to effectively mitigate known common vulnerabilities and exposures
- Experience with Intune, SCCM, Ivanti, Co-management, and Windows Autopilot
- Apple macOS support and troubleshooting
- Apple iOS and Android device support; setup and configuration
This is a hybrid role working out of the Fargo office at least two days a week and one additional day within a two-week period. AFBIS offers a competitive benefits package, including medical, dental, vision, life, and disability insurance, company-funded cash balance pension, and a 401(k) retirement plan.
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