Guest Services Representative

4 days ago


Wilmington, North Carolina, United States Hendrick Automotive Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Hendrick Chrysler Dodge Jeep Ram FIAT Wilmington. As a key member of our sales department, you will be responsible for ensuring a welcoming and efficient experience for our guests, while providing administrative support to our sales team.

Key Responsibilities
  • Provide exceptional customer service, responding to phone calls, emails, and in-person inquiries in a timely and professional manner.
  • Manage the front desk, including greeting guests, handling paperwork, and maintaining a clean and organized workspace.
  • Assist with administrative tasks, such as data entry, report generation, and filing.
  • Collaborate with the sales team to ensure seamless communication and a positive customer experience.
  • Maintain accurate records and reports, including customer interactions, sales data, and performance metrics.
  • Participate in ongoing training and development to enhance skills and knowledge.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Previous customer service experience, preferably in a sales or automotive environment.
  • Excellent communication, interpersonal, and organizational skills.
  • Ability to work in a fast-paced environment, multitasking and prioritizing tasks effectively.
  • Intermediate skills in Microsoft Office products, with ability to learn dealership management systems and web-based applications.
What We Offer

Hendrick Automotive Group is committed to providing a positive and supportive work environment, with opportunities for growth and development. We offer competitive compensation and benefits, as well as a comprehensive training program to ensure your success in this role.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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