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Guest Services Representative

2 months ago

Wilmington, North Carolina, United States Extended Stay America Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Services Representative to join our team at Extended Stay America. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is comfortable and enjoyable.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Process guest check-ins and check-outs, handling all necessary paperwork and ensuring accurate room assignments.
  • Manage guest requests, including room assignments, amenities, and services.
  • Assist with room maintenance and housekeeping tasks as needed.
  • Collaborate with other departments to ensure seamless guest experiences.
Requirements
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to work a variety of shifts, including evenings and weekends.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment and multitask effectively.
What We Offer
  • Competitive hourly rate.
  • Opportunities for advancement and professional growth.
  • A dynamic and supportive work environment.
  • Comprehensive training program.