Application Support Consultant
2 days ago
Voya Financial is seeking a highly skilled Application Support Consultant to join our team. As a key member of our digital transformation journey, you will play a critical role in ensuring the smooth operation of our software applications.
Key Responsibilities- Coordinate software application design, development, testing, quality assurance, configuration, installation, and support to ensure timely implementation of work requests and issue resolution.
- Provide technical and application portfolio risk management consulting leadership to managers and suppliers.
- Accountable for the technical delivery of work by the supplier for a defined portfolio.
- Ensure delivery and planning of large application maintenance and currency efforts in partnership with the supplier and project management.
- Coordinate with the supplier and the Application Development Project team to transition services and support to the application maintenance transition activities.
- Partner with architects and shared services teams to ensure Voya standards, software development practices, and compliant designs are met.
- Review support documentation for Operational IT governance and ensure it is up to standard.
- Identify opportunities for new services, continuous improvement, and/or cost reduction and manage related change requests.
- Manage the day-to-day operations of an application portfolio (e.g., application maintenance, stability, innovation, development, incident, change, and problem management) inclusive of a vendor team of resources within an outcome-based contract.
- Monitor supplier procedures and client interaction to ensure compliance with Voya policy and SLAs.
- Review performance results and determine when application maintenance support levels need to be changed.
- Accountable for initiating supplier dispute and contractual change requests.
- Review and validate service level report accuracy and escalate concerns/discrepancies.
- Act as the initial contact for suppliers participating in the end-to-end support process.
- Requires a Bachelor's degree or foreign equivalent in Computer Science, Computer Engineering, or a directly related field.
- Five (5) years of experience in a Software Application Development role or related position.
- Experience must include supporting digital retirement services, utilizing cloud technologies, and utilizing web technologies.
Voya Financial offers a competitive salary range of $143,916.75, as well as a comprehensive benefits package, including health, dental, vision, and life insurance plans, 401(k) savings plan, tuition reimbursement, paid time off, and paid volunteer time.
We are committed to creating a work environment where differences are understood, valued, and intentionally pursued. Our culture is built on the principles of customer focus, critical thinking, team mentality, business acumen, and learning agility.
Voya Financial is an equal-opportunity employer and is committed to the inclusion of all qualified individuals. We provide reasonable accommodations for individuals with disabilities and ensure that our hiring process is free from bias and discrimination.
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