Application Support Consultant

23 hours ago

Hartford, Connecticut, United States Voya Financial Full time
Job Summary

Voya Financial is seeking a highly skilled Application Support Consultant to join our team. As a key member of our organization, you will be responsible for ensuring the smooth operation of our software applications, providing technical leadership, and collaborating with our supplier to deliver high-quality results.

Key Responsibilities:

  • Coordinate software application design, development, testing, quality assurance, configuration, installation, and support to ensure timely implementation of work requests and issue resolution.
  • Provide technical and application portfolio risk management consulting leadership to managers and the supplier.
  • Accountable for the technical delivery of work by the supplier for a defined portfolio.
  • Ensure delivery and planning of large application maintenance and currency efforts in partnership with the supplier and project management.
  • Coordinate with the supplier and the Application Development Project team to transition services and support to the application maintenance transition activities.
  • Partner with architects and shared services teams to ensure Voya standards, software development practices, and compliant designs are met.
  • Review support documentation for Operational IT governance and ensure it is up to standard.
  • Identify opportunities for new services, continuous improvement, and/or cost reduction and manage related change requests.
  • Manage the day-to-day operations of an application portfolio (e.g., application maintenance, stability, innovation, development, incident, change, and problem management) inclusive of a vendor team of resources within an outcome-based contract.
  • Monitor Supplier procedures and client interaction to ensure compliance with Voya policy and SLAs.
  • Review performance results and determine when application maintenance support levels need to be changed.
  • Accountable for initiating supplier dispute and contractual change requests.
  • Review and validate service level report accuracy and escalate concerns/discrepancies.
  • Act as the initial contact for Suppliers participating in the end-to-end support process.

Requirements:

  • Requires a Bachelor's degree or foreign equivalent in Computer Science, Computer Engineering, or a directly related field, and five (5) years of experience in a Software Application Development role or related position.
  • Experience must include supporting Digital Retirement Services Digital Portfolio, utilizing Cloud Technologies, and utilizing App and Web Servers.
  • Business analysis within a digital portfolio is also required.

Compensation Pay Disclosure:

Voya Financial is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed.

In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives.

Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements, and/or skill level and will be finalized at the time of offer.

Salaries for part-time roles will be prorated based upon the agreed-upon number of hours to be regularly worked.

$143,916.75

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially, and emotionally. Voya benefits are designed to help you do just that.

What We Offer:

  • Health, dental, vision, and life insurance plans
  • 401(k) Savings plan - with generous company matching contributions (up to 6%)
  • Voya Retirement Plan - employer-paid cash balance retirement plan (4%)
  • Tuition reimbursement up to $5,250/year
  • Paid time off - including 20 days paid time off, nine paid company holidays, and a flexible Diversity Celebration Day.
  • Paid volunteer time - 40 hours per calendar year

Critical Skills:

  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  • Critical Thinking: Thoughtful process of analyzing data and problem-solving data to reach a well-reasoned solution.
  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Equal Employment Opportunity:

Voya Financial is an equal-opportunity employer.

Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations:

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

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