Enterprise Application Support Specialist

3 days ago

Hartford, Connecticut, United States Raytheon Technologies Full time
Job Title: Enterprise Application Support Analyst

Join our team at Raytheon Technologies as an Enterprise Application Support Analyst, where you will play a critical role in ensuring the smooth operation of our digital systems.

About the Role:

This is an exciting opportunity to work with our Digital Technology team, providing support for our Secure Computing Enterprise applications. As an Enterprise Application Support Analyst, you will be responsible for troubleshooting and resolving issues related to application packaging, distribution, installation, configuration, testing, and support.

You will work closely with customers and team members to ensure seamless application deployment and maintenance. Your expertise will be essential in resolving complex application issues, and you will be responsible for administering Teamcenter Application Rich client, Active workspace, Teamcenter reporting and Analytics, including Volume, Dispatcher, and Web Tier Servers.

Key Responsibilities:
  • Provide support for Digital Thread Enterprise and maintain User of additional enterprise digital thread tools and/or applications (i.e. MES and MBSE related).
  • Troubleshoot application issues by assessing interaction of multiple components such as software, network, data access, user environment, OS, licensing.
  • Respond to and resolve Help Desk tickets.
  • Perform Teamcenter software releases, system upgrades, and issues in current Teamcenter and upgrade support, platform administration, user support for MBSE applications and/or tools.
Requirements:
  • Bachelor's degree and 5+ years of experience in IT, including IT application project work; OR an advanced degree and 3+ years of experience in IT, including IT application project work; OR in lieu of a degree, 12+ years of prior IT application project work experience.
  • Active/transferrable US Government secret security clearance and must be a US citizen.
  • Security+ and/or Certified Information Systems Security Practitioner (CISSP/CASP) certification.
  • Knowledge of application behavior and experience troubleshooting application software issues.
  • Familiarity with Cameo Teamwork Cloud & Collaborator, 3DExperience and OpenPDM.
  • Familiarity with Oracle and SQL Server Database skills.
  • General IT Infrastructure knowledge (server/client OS, networking, storage, etc).
What We Offer:

As an Enterprise Application Support Analyst at Raytheon Technologies, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our organization. We offer a competitive salary range of $96,000 - $200,000, as well as a comprehensive benefits package, including medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.

RTX is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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