Application Support Consultant

1 week ago

Hartford, Connecticut, United States Voya Financial Full time
About the Role

We are seeking a highly skilled Application Support Consultant to join our team at Voya Financial. As a key member of our organization, you will play a critical role in ensuring the smooth operation of our software applications and digital portfolio.

Key Responsibilities
  • Coordinate software application design, development, testing, quality assurance, configuration, installation, and support to ensure timely implementation of work requests and issue resolution.
  • Provide technical and application portfolio risk management consulting leadership to managers and suppliers.
  • Accountable for the technical delivery of work by the supplier for a defined portfolio.
  • Ensure delivery and planning of large application maintenance and currency efforts in partnership with the supplier and project management.
  • Coordinate with the supplier and the Application Development Project team to transition services and support to the application maintenance transition activities.
  • Partner with architects and shared services teams to ensure Voya standards, software development practices, and compliant designs are met.
  • Review support documentation for Operational IT governance and ensure it is up to standard.
  • Identify opportunities for new services, continuous improvement, and/or cost reduction and manage related change requests.
  • Manage the day-to-day operations of an application portfolio (e.g., application maintenance, stability, innovation, development, incident, change & problem management) inclusive of a vendor team of resources within an outcome-based contract.
  • Monitor Supplier procedures and client interaction to ensure compliance with Voya policy and SLAs.
  • Review performance results and determine when application maintenance support levels need to be changed.
  • Accountable for initiating supplier dispute and contractual change requests.
  • Review and validate service level report accuracy and escalate concerns/discrepancies.
  • Act as initial contact for Suppliers participating in the end-to-end support process.
Requirements
  • Requires a Bachelor's degree or foreign equivalent in Computer Science, Computer Engineering, or a directly related field.
  • Five (5) years of experience in a Software Application Development role or related position.
  • Experience must include supporting Digital Retirement Services Digital Portfolio, utilizing Cloud Technologies, and utilizing App and Web Servers.
  • Business analysis within a digital portfolio.
What We Offer
  • Health, dental, vision, and life insurance plans.
  • 401(k) Savings plan – with generous company matching contributions (up to 6%).
  • Voya Retirement Plan – employer-paid cash balance retirement plan (4%).
  • Tuition reimbursement up to $5,250/year.
  • Paid time off – including 20 days paid time off, nine paid company holidays, and a flexible Diversity Celebration Day.
  • Paid volunteer time — 40 hours per calendar year.
Critical Skills
  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  • Critical Thinking: Thoughtful process of analyzing data and problem-solving data to reach a well-reasoned solution.
  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Equal Employment OpportunityReasonable Accommodations

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