Client Service Manager

1 week ago


Missoula, Montana, United States Marsh McLennan Agency-Northwest Full time
About the Role

We are seeking a highly motivated and customer-focused professional to join our Business Insurance team at Marsh McLennan Agency-Northwest. As a Client Service Manager, you will be responsible for delivering exceptional insurance and risk management customer service to our clients.

Key Responsibilities
  • Work closely with customers and carriers to handle incoming service requests and resolve issues in a timely and professional manner.
  • Manage new and renewal insurance marketing efforts, including negotiating with carriers, preparing presentation and proposal materials, and collecting customer information.
  • Collaborate with account teams to develop and implement effective account plans, including identifying up-sell and cross-sell opportunities.
  • Update customer information and maintain accurate records in our agency management system.
  • Provide exceptional customer service, ensuring that clients receive timely and effective support.
  • Stay up-to-date with industry developments and changes, and adapt our services to meet the evolving needs of our clients.
Requirements
  • Strong customer service skills and a passion for delivering exceptional service.
  • Ability to work effectively in a team environment and build strong relationships with colleagues and clients.
  • Excellent communication and interpersonal skills, with the ability to negotiate and build strong relationships with carriers and other stakeholders.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
  • Strong business acumen and understanding of the insurance industry.
What We Offer

We offer a competitive compensation package, including a base salary, performance-based incentives, and a comprehensive benefits package. We also offer opportunities for professional development and growth, as well as a collaborative and dynamic work environment.

About Us

Marsh McLennan Agency-Northwest is a leading provider of insurance and risk management services. We are committed to delivering exceptional service and building strong relationships with our clients and colleagues. We value diversity, equity, and inclusion, and are committed to creating a workplace that is welcoming and inclusive for all.



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