Cosmetic Counter Manager
2 weeks ago
The Cosmetic Counter Manager plays a pivotal role in ensuring the uniform execution of Belk's direction within their store. Reporting to the Sales Team Manager/Store Manager, this individual is responsible for meeting and exceeding goals established by Belk and the cooperative vendor.
Key Responsibilities:- Development: Analyze daily/weekly/monthly business and recommend strategies to impact business to Store Management and Vendor Account Executive.
- Counter Sales: Manage the achievement of counter sales plan by helping each associate meet or exceed personal SPH goals based on counter volume standard.
- Staffing: Recruiting, interviewing, and retaining quality staff, with open positions kept to no more than 2 weeks average.
- Development of Bench Strength: Recommend candidates for promotion/added responsibility and develop bench strength in existing staff.
- Scheduling: Implementing effective scheduling to guarantee proper coverage at all times based on business needs.
- Communication: Communicating information clearly and consistently to the selling team using skills such as maintaining and enhancing self-esteem, focusing on specific behavior outcomes, using reinforcement techniques, asking for feedback, setting goals, and following up.
- Coordinate and maintain floor and stock areas consistent with store standards in presentation and hygiene requirements.
- Unpacking new merchandise deliveries in a timely manner and storing them in a place that does not obstruct customer access to the department.
- Ensuring timely set-up, including signage for promotional events.
- Following procedures for all systems, including AIR, counts, markdowns, retickets, inventory control, and RTV's.
- Maintaining Belk and vendor professional dress standards (uniforms) and appearance.
- Cooperating with fellow associates and management.
- Complying with store policies concerning attendance, tardiness, and associate handbook.
- Accepting additional duties or sharing responsibilities during busy times and/or as requested by Sales Team Manager/Assistant Store Manager/Store Manager.
- Assisting with all non-sell duties as assigned by Sales Team Manager/Assistant Store Manager/Store Manager where appropriate.
- Maintaining open lines of communication with store management, account executive, and vendor management.
- No education requirement.
- 3-5 years of retail experience.
- 1-3 years supervisory experience.
- Excellent organization skill.
- Ability to use computer keyboard, standard telephone, POS terminal, and other related business equipment.
- Hand manipulation to remove sensor tags.
- Task demands vary in each department due to different types of merchandise.
- Ability to apply treatment/make-up to customers' faces.
- Ability to push/pull pounds when moving stock carts.
- Stocking requirements can involve reaching above and below shoulder level and lifting 25-50 pound boxes.
- Must be able to work a flexible schedule, including evenings and weekends, due to shift rotation.
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