Patient Service Representative
5 days ago
RESPONSIBLE TO: Practice Manager
JOB SUMMARY: With a customer service orientationregister patients, answer the telephone, prepare the office for the day, schedule patient appointments, collect payment at the time of service, and post charges and payments. Employee will balance all transactions daily according to Allergy Partners policy and procedure. Employee will schedule patient follow-up appointments and facilitate referral requests and test scheduling.
Responsibilities include, but are not limited to, the following:
Answers the telephone professionally and pleasantly. Efficiently screens and directs calls and make appointments as necessary.
Screens visitors and responds to routine requests for information from patients and vendors.
Maintains office equipment and office supplies in the front office areas.
Ensures all faxes are cleared off the machine and are distributed throughout the day. For those practices utilizing electronic fax capabilities, ensures that electronic files are routed appropriately.
Opens, date stamps, and delivers mail daily as assigned.
Assembles files and maintains integrity of patient charts. Runs reports and prepares patient encounters for the next day. Responds to medical records requests as appropriate.
Keeps the patient reception area neat and clean at all times throughout the day.
Schedules patient appointments, explains to patients which pieces of information they are to bring or complete prior to an appointment, provides a range of potential charges for the visit and the patients estimated financial obligation, provides patients several scheduling options, follows approved scheduling guidelines, prepares and send out all appropriate information to patients.
Greets patients as they arrive for scheduled appointments. Ensures registration forms and other patient paperwork is complete and up to date.
Verifies demographic and insurance information for new and established patients, according to protocol, indexes insurance and identification documentation into the practice management system as appropriate.
Check out patients and collect payment from patients at the time of their visit and provides patients with a receipt. Collection should be made on past due balances as well as current dates of service. Arranges for payment plans according to Allergy Partners policy.
Ensures proper posting of charges into the practice management system daily as assigned.
Balances daily over-the-counter transactions and reconciles encounters with payment transactions; prepares deposit slip and delivers "daily close" packet to the Manager or central Administration as appropriate.
Closes the office each day, according to protocol.
Determines uncollectible balances and refers such accounts to the Practice Manager.
Assists in other front office duties at the request of the Practice Manager.
Other
Facilitates any physician requests throughout the day.
Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by Allergy Partners.
Maintains detailed knowledge of practice management, electronic medical record, and other computer software as it relates to job functions.
Assists the clinical staff in contacting emergency services and participates in anaphylaxis drills as required. Helps to monitor patient waiting areas and facilitates proper patient flow.
Attends all regular staff meetings.
Performs all other tasks and projects assigned by the Practice Manager.
Completes all assigned AP training (such as CPR, OSHA, HIPAA, Compliance, Information Security, others) within designated timeframes.
Complies with Allergy Partners and respective hub/department policies and reports incidents of policy violations to a Supervisor/Manager/Director, Department of Compliance & Privacy or via the AP EthicsPoint hotline.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Typical Physical Demands
Position requires full range of body motion including manual and finger dexterity and eye-hand
coordination. Involves standing and walking. Employee will occasionally be asked to lift and
carry items weighing up to 30 pounds. Normal visual acuity and hearing are required.
Employee will work under stressful conditions, and be exposed to bodily fluids on a regular
basis.
Typical Working Condition
Work is performed in a reception area and involves frequent contact with patients. Work may
be stressful at times. The employee must be comfortable dealing with conflicts and asking
patients for money. Interaction with others is constant and interruptive. Contact involves
dealing with sick people.
EDUCATIONAL REQUIREMENTS:
High school diploma required.
QUALIFICATIONS AND EXPERIENCE:
Minimum of two years of experience in a medical office or customer service position.
Proven success asking for payment, making change, and balancing a cash drawer.
Working knowledge of basic managed care terminology and practices.
Familiarity with scheduling and rearranging appointments effectively.
Comfortable using email, word processing and interacting with Internet applications.
Working knowledge of practice management and electronic health record software. GE Centricity is a plus.
Proven experience handling challenging patients/customers and dealing with conflict in elevated/stressful situations.
Ability to perform multiple and diverse tasks simultaneously with accuracy and efficiency.
Neat, professional appearance.
Strong written and verbal communication skills.
Bi-lingual is a plus, not required
-
Patient Service Representative
7 days ago
Charlottesville, Virginia, United States Allergy Partners Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Allergy Partners. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our medical team.Key ResponsibilitiesRegistration and Scheduling: Register patients,...
-
Patient Service Representative
3 months ago
Charlottesville, United States Allergy Partners Full timeJob DetailsJob Location44-02-Charlottesville - Charlottesville, VADescriptionPOSITION: Patient Services Representative RESPONSIBLE TO: Practice Manager JOB SUMMARY: With a customer service orientation-register patients, answer the telephone, prepare the office for the day, schedule patient appointments, collect payment at the time of service, and post...
-
Patient Service Representative
4 months ago
Charlottesville, United States Allergy Partners Full timeJob DetailsJob Location 44-02-Charlottesville - Charlottesville, VA DescriptionPOSITION: Patient Services Representative RESPONSIBLE TO: Practice Manager JOB SUMMARY: With a customer service orientation-register patients, answer the telephone, prepare the office for the day, schedule patient appointments, collect payment at the time of service, and post...
-
Patient Advocate
2 months ago
Charlottesville, United States Elevate Patient Financial Solutions Full timeElevate Patient Financial Solutions has an exciting career opportunity available as a Patient Advocate. This position will be based in a hospital in Charlottesville, VA. The Full Time schedule for this role will be 8:30am-5pm, Monday-Friday.Job Summary:The purpose of this position is to connect uninsured hospital patients to programs that will cover their...
-
Patient Advocate
1 month ago
Charlottesville, United States Elevate Patient Financial Solutions Full timeElevate Patient Financial Solutions has an exciting career opportunity available as a Patient Advocate. This position will be based in a hospital in Charlottesville, VA. The Full Time schedule for this role will be 8:30am-5pm, Monday-Friday. Job Summary: The purpose of this position is to connect uninsured hospital patients to programs that will cover...
-
Bilingual Patient Advocate
2 months ago
Charlottesville, United States Elevate Patient Financial Solutions Full timeElevate Patient Financial Solutions has an exciting career opportunity available as a Bilingual Patient Advocate. This position will be based in a hospital in Charlottesville, VA. The Full Time schedule for this role will be Sunday-Thursday, 10am-7pm. Job Summary: The purpose of this position is to connect uninsured hospital patients to programs that will...
-
Patient Access Representative
1 month ago
Charlottesville, Virginia, United States Sentara Healthcare Full timeJob SummaryThe Patient Access Representative is responsible for ensuring a seamless patient registration experience. This includes verifying patient identity, reviewing schedules and physician orders, and accurately entering demographic and insurance information into the electronic health record.As a key member of the healthcare team, the Patient Access...
-
Bilingual Patient Advocate
4 weeks ago
Charlottesville, United States Elevate Patient Financial Solutions Full timeElevate Patient Financial Solutions has an exciting career opportunity available as a Bilingual Patient Advocate.This position will be based in a hospital in Charlottesville, VA. The Full Time schedule for this role will be 8:30am-5pm, Monday-Friday.Job Summary: The purpose of this position is to connect uninsured hospital patients to programs that will...
-
Funeral Service Representative
3 weeks ago
Charlottesville, Virginia, United States Hill & Wood Funeral Service Full timeTransform the Experience of LossAs a Funeral Service Representative at Hill & Wood Funeral Service, you will serve as a vital liaison and main point of contact for our premier partner funeral homes. You will meet with families and transform the way people experience loss while representing our groundbreaking model of Proactive Preneed.What You'll DoManage...
-
Patient Advocate
2 weeks ago
Charlottesville, Virginia, United States Elevate Patient Financial Solutions Full timeJob Summary:The Patient Advocate will play a crucial role in connecting uninsured hospital patients to programs that cover their medical expenses. This position will serve as a liaison between patients, hospitals, and government agencies, ensuring seamless communication and efficient navigation of complex healthcare systems.Key Responsibilities:• Screen...
-
Bilingual Patient Advocate
1 month ago
Charlottesville, United States Elevate Patient Financial Solutions Full timeElevate Patient Financial Solutions has an exciting career opportunity available as a Bilingual Patient Advocate. This position will be based in a hospital in Charlottesville, VA. The Full Time schedule for this role will be 8:30am-5pm, Monday-Friday. Job Summary: The purpose of this position is to connect uninsured hospital patients to programs that will...
-
Patient Advocate
3 weeks ago
Charlottesville, Virginia, United States Elevate Patient Financial Solutions Full timeJob SummaryElevate Patient Financial Solutions is seeking a highly skilled Patient Advocate to join our team. As a Patient Advocate, you will play a critical role in connecting uninsured hospital patients with programs that cover their medical expenses.Key ResponsibilitiesScreen uninsured hospital patients to determine eligibility for federal, state, and...
-
Patient Scheduling Representative
2 months ago
Charlottesville, Virginia, United States Commonwealth of Virginia Full timeJob SummaryWe are seeking a highly skilled and experienced Patient Scheduling Representative to join our team at the Commonwealth of Virginia. As a key member of our Access team, you will be responsible for coordinating patient appointments, managing scheduling processes, and providing exceptional customer service to patients, families, and healthcare...
-
Patient Access Representative
2 weeks ago
Charlottesville, Virginia, United States Sentara Healthcare Full timeJob SummaryThe Patient Access Representative is responsible for ensuring a positive patient experience by accurately and efficiently registering patients for medical services. This role requires strong communication and interpersonal skills, as well as the ability to work in a fast-paced environment. The ideal candidate will have a strong understanding of...
-
Bilingual Patient Advocate
2 months ago
Charlottesville, United States Elevate Patient Financial Solutions Full timeElevate Patient Financial Solutions has an exciting career opportunity available as a Bilingual Patient Advocate. This position will be based in a hospital in Charlottesville, VA. The Full Time schedule for this role will be Sunday-Thursday, 10am-7pm.Job Summary: The purpose of this position is to connect uninsured hospital patients to programs that will...
-
Patient Access Representative I
1 day ago
Charlottesville, Virginia, United States Sentara Healthcare Full timeAbout the RoleThe Patient Access Representative provides exceptional customer service to patients and families by efficiently registering patients for various services. This role involves verifying patient identity, collecting demographic and insurance information, and admitting patients to the electronic health record. The Patient Access Representative also...
-
Patient Access Representative
1 month ago
Charlottesville, Virginia, United States Commonwealth of Virginia Full timeJob SummaryWe are seeking a highly skilled and compassionate Patient Access Representative to join our team at UVA Health. As a key member of our Access team, you will play a vital role in providing exceptional patient care and ensuring seamless access to medical services.Key ResponsibilitiesSchedule appointments with the correct provider, ensuring all...
-
Patient Access Representative
1 week ago
Charlottesville, Virginia, United States Sentara Full timeJob SummaryThe Patient Access Representative is responsible for all aspects of the patient registration process, including verifying patient identity, reviewing schedules and physician orders, and scanning important documents. They will also explain and complete regulatory documents, collect co-payments, and perform transactions securely.Key...
-
Patient Access Representative
2 weeks ago
Charlottesville, Virginia, United States Sentara Healthcare Full timeJob SummaryAs a Patient Access Representative with Sentara Healthcare, you will play a vital role in ensuring the smooth registration process for patients. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.Key ResponsibilitiesVerify patient identity and select the correct patient...
-
Patient Access Representative
5 days ago
Charlottesville, Virginia, United States Sentara Healthcare Full timeJob SummaryThe Patient Access Representative is responsible for all aspects of the patient registration process, including verifying patient identity, reviewing schedules and physician orders, and scanning important documents. They will also explain and complete regulatory documents, collect co-payments, and perform transactions securely. This role requires...