Customer Specialist

5 months ago

Charlottesville, United States CarMax Full time

7290 - Charlottesville - 1448 Richmond Rd, Charlottesville, Virginia, 22911

CarMax, the way your career should be

**About this job**

As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. Weve become the nations largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.

**What you will do Essential Responsibilities**

+ Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications

+ Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals

+ Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory

+ Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards

+ Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management

+ Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing

**Purpose of the role**

This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.

**Qualifications and Requirements**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

+ Demonstrate exceptional communication skills

+ Display confidence in self, the product and CarMax

+ Ability to build and maintain strong relationships

+ Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun

+ Balance the needs of the Customer and the business when making decisions

+ Seek to fully understand and meet Customer needs

+ Create win-win solutions to Customer issues

+ Get work done well, on time and follow the right process

+ Drive work processes and pay close attention to detail

+ Perform multiple duties in a high energy, fast-paced working environment

+ Read, interpret and transcribe data in order to maintain accurate records

+ Lift objects that weigh as much as 25 lbs.

**Education and/or Experience**

+ High School Diploma, or equivalent

+ Sales and customer service experience, in an area such as retail, preferred

+ Valid Drivers License

+ Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred

**About CarMax**

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nations largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

  • Customer Experience Specialist

    2 months ago

    Charlottesville, Virginia, United States Nothing Bundt Cakes Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Customer Experience Specialist to join our team at Nothing Bundt Cakes. As a Customer Experience Specialist, you will be responsible for providing exceptional customer service, processing orders, and maintaining a clean and organized bakery environment.Key ResponsibilitiesCustomer Service: Greet...

  • Customer Service Resolution Specialist

    1 month ago

    Charlottesville, Virginia, United States Commonwealth of Virginia Full time

    Job Title: Customer Service Resolution SpecialistThe Commonwealth of Virginia is seeking a highly skilled Customer Service Resolution Specialist to join our team. As a key member of our customer service team, you will be responsible for handling and resolving customer inquiries, complaints, and patient responsibility balances in a timely and professional...

  • Customer Specialist

    24 hours ago

    Charlottesville, United States CarMax Full time

    7290 - Charlottesville - 1448 Richmond Rd, Charlottesville, Virginia, 22911CarMax, the way your career should be! About this jobAs a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process....

  • Customer Specialist

    4 weeks ago

    Charlottesville, United States CarMax Full time

    7290 - Charlottesville - 1448 Richmond Rd, Charlottesville, Virginia, 22911 CarMax, the way your career should be!  About this job As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process....

  • Customer Service Resolution Specialist

    4 weeks ago

    Charlottesville, Virginia, United States Commonwealth of Virginia Full time

    Job SummaryWe are seeking a highly skilled Customer Service Resolution Specialist to join our team at the Commonwealth of Virginia. As a key member of our customer service team, you will be responsible for handling and resolving customer inquiries, complaints, and patient responsibility balances in a timely and professional manner.Key ResponsibilitiesProvide...

  • Customer Service Retail Specialist

    2 months ago

    Charlottesville, Virginia, United States The UPS Store Full time

    The Customer Service Retail Specialist is responsible for delivering outstanding service to all retail customers by managing and processing packages for courier delivery, operating various office equipment such as copiers, fax machines, binding tools, laminators, and point-of-sale systems. This role involves providing knowledgeable guidance to our esteemed...

  • Customer Service Retail Specialist

    2 months ago

    Charlottesville, Virginia, United States The UPS Store Full time

    The Customer Service Retail Specialist is dedicated to delivering outstanding service to all retail customers by managing and processing packages for courier delivery, utilizing office equipment such as copiers, fax machines, binding tools, laminators, and point-of-sale systems. This role involves providing knowledgeable guidance to our esteemed clients,...

  • PFB Customer Service Resolution Specialist

    4 months ago

    Charlottesville, United States University of Virginia Full time

    The Customer Service Resolution Specialist handles and resolves customer questions, complaints, patient responsibility balances and billing inquiries with the highest degree of courtesy and professionalism. The call center is the primary point for all inbound contacts from our customers. Primary focus includes both timely responses to customers' inquiries...

  • Customer Experience Associate

    5 months ago

    Charlottesville, United States The Hertz Corporation Full time

    The Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolut Customer Experience, Associate, Customer Service, Experience, Retail, Automotive

  • Customer Success Agent

    2 months ago

    Charlottesville, Virginia, United States Commonwealth of Virginia Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Finance Support Specialist to join our team at the Commonwealth of Virginia. As a key member of our Finance Solution Center, you will provide exceptional customer support and service to our stakeholders, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide best-in-class...

  • Customer Service Representative

    2 weeks ago

    Charlottesville, Virginia, United States CarMax Full time

    At CarMax, we're looking for a highly motivated and customer-focused individual to join our team as a Customer Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring that every customer has a positive experience buying and selling cars.Key Responsibilities:Provide exceptional customer...

  • To-Go Specialist

    2 weeks ago

    Charlottesville, Virginia, United States Bonefish Grill Full time

    Bonefish Grill To-Go Specialist Job DescriptionAs a To-Go Specialist at Bonefish Grill, you will be responsible for providing exceptional customer service and ensuring a seamless to-go experience for our guests. Your primary goal will be to develop a strong understanding of our menu offerings and to effectively communicate this knowledge to our customers,...

  • Procurement Specialist and Senior Procurement Specialist

    2 months ago

    Charlottesville, Virginia, United States Commonwealth of Virginia Full time

    Job Title: Procurement Specialist/Senior Procurement Specialist at Commonwealth of VirginiaAbout the Role:The Commonwealth of Virginia is seeking Procurement Specialists and Senior Procurement Specialists to become integral members of the Procurement team. This team is dedicated to providing purchasing services to various stakeholders across multiple...

  • To-Go Specialist

    2 weeks ago

    Charlottesville, Virginia, United States Outback Steakhouse Full time

    Job Title: To-Go SpecialistAt Outback Steakhouse, we're looking for a skilled To-Go Specialist to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable dining experience.Key Responsibilities:Use your knowledge of our menu to make recommendations and share...

  • Electrical Infrastructure Specialist

    1 week ago

    Charlottesville, Virginia, United States Blossman Gas Full time

    Electrical Infrastructure Specialist OpportunityBlossman Gas, a leading clean energy company, is seeking an Electrical Infrastructure Specialist to join their team in the Charlottesville, VA area.As an Electrical Infrastructure Specialist, you will be responsible for installing, servicing, and maintaining electrical infrastructure for commercial and...

  • Meat Cutter Specialist

    1 week ago

    Charlottesville, Virginia, United States Reid Super Save Market Full time

    Job Title: Meat Cutter SpecialistWe are seeking a skilled Meat Cutter Specialist to join our team at Reid Super Save Market. As a key member of our meat department, you will be responsible for providing high-quality meats and exceptional customer service to our customers.Key Responsibilities:Cutting, grinding, and preparing meats for sale.Cleaning and...

  • Cashier - Customer Service Specialist

    2 weeks ago

    Charlottesville, Virginia, United States Wegmans Food Markets Full time

    Customer Service Expert - Wegmans Food MarketsAt Wegmans, we're committed to delivering exceptional customer experiences. As a Customer Service Expert, you'll play a vital role in ensuring our customers receive the best possible service. Your friendly demeanor, attention to detail, and ability to resolve issues efficiently will make a lasting impression on...

  • Phlebotomy Specialist

    2 weeks ago

    Charlottesville, Virginia, United States Bayone Full time

    Job Summary:The Phlebotomy Specialist - Float Position represents the face of Bayone to patients who come to our facilities, both as part of their health routine or for insights into life-defining health decisions. This role draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and...

  • Installation Specialist

    2 weeks ago

    Charlottesville, Virginia, United States GROPEN INC Full time

    About the RoleGropen Inc. is seeking a skilled Installation Specialist to join our team. As an Installation Specialist, you will be responsible for the installation of interior and exterior signs, graphics, and displays.Key Responsibilities:Installation of cut vinyl graphics, room signs, dimensional lettering, and large wall graphicsInstallation of exterior...

  • Pharmacist Immunization Specialist

    2 months ago

    Charlottesville, Virginia, United States Giant Food Full time

    About GiantGiant is a leading grocery retailer in the Baltimore-Washington area, with over 160 stores and a commitment to being the most trusted and loved local food retailer in our community.Why Work at Giant?We pride ourselves on our over 80-year legacy of innovation, quality, and value. Our associates are the backbone of our success, and we offer...