HVAC Sales Representative

2 months ago

Charlottesville, Virginia, United States Charlottesville Noland Full time
About the Job

**Job Summary:**

The Inside Salesperson's primary responsibility is to sell products and render prompt and courteous service to customers. The Inside Salesperson must also support outside sales activity and work with all company personnel to ensure quality customer service.

Key Responsibilities:

  • Provide prompt and satisfactory service to customers, answering their inquiries and resolving their issues in a timely and professional manner.
  • Offer pricing, product, and delivery information to customers, as well as provide product substitutions and warranty details.
  • Prepare quotes for quantity orders and prepare submittal forms tailored to each customer's needs.
  • Coordinate the return of merchandise with customers and warehouse staff.
  • Pick orders from the warehouse to service and sell to counter customers and process sales transactions.
  • Inform customers of promotions, volume purchasing, and other incentives.
  • Stay up-to-date on new products and apply knowledge of product usage in selling additional materials to the customer.
  • Coordinate sales activity with shipping and credit departments.
  • Keep supervisor advised of items frequently requested by customers that are not in stock.
  • Maintain a consistent and positive customer service image when interacting with customers.
  • Investigate and resolve customer inquiries and complaints.
  • Maintain a professional attitude and appearance at all times.
  • Assist in training new sales personnel and attend company meetings as requested.
  • Support sales activity in all other areas as needed.

Core Values:

  • **Spirit of Opportunity:** Participate in team meetings and strategic planning processes to contribute to the overall success of the company.
  • **Profitability:** Ensure all counter sales activities are performed in a timely and accurate manner.
  • **Customer Focus:** Deliver total customer satisfaction in all aspects of sales.
  • **Communication:** Provide timely and accurate reports and documentation of all purchasing and office processes.
  • **Integrity & Professionalism:** Provide professional and timely communication through counter sales, phone sales, and correspondence.
  • **Respect:** Ensure all personal interactions are conducted in a courteous and respectful manner.

Competencies for Success:

  • Excellent Communication and Customer Service Skills.
  • Attention to Detail and Highest Level of Accuracy.
  • Sound Judgment, Problem Solving, and Decision Making.
  • Superior Organizational and Time Management Skills, Integrity, Adaptability, and Leadership in the Office.
  • Excellent Knowledge of Website and Internet Processes.

Qualifications/Experience:

  • Ability to quickly learn organizational procedures and operations.
  • Ability to analyze non-complex administrative details and correct routine error situations.
  • High degree of math competency and ability to maintain arithmetic and statistical accuracy.
  • Possess good oral communication skills.
  • Operate material handling equipment.
  • Effective understanding of the WISE system in order to produce sales orders and execute other duties specific to your Company.
  • Must work well with other people, helping management, co-workers, customers, and others meet their objectives and complete their assignments.

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