Lead Technical Support Analyst

2 weeks ago


New Brunswick, New Jersey, United States Cynet Systems Inc. Full time

Position Overview:

The Senior Technical Support Specialist will play a critical role in providing exceptional support to our clients. This position requires a blend of technical expertise and customer service skills to ensure client satisfaction.

Key Qualifications:

  • Advanced proficiency in Excel: Must have a strong command of analytics and visualization tools; experience with Power BI is advantageous.
  • Proactive learning and problem-solving: A strong desire to enhance skills, seek innovative solutions, and work independently with large data sets.
  • Educational background: An undergraduate degree in Business, Supply Chain, or a related discipline is preferred.
  • Effective communication: Must possess strong communication skills, comfortable in training new users and collaborating with teams.
  • Data-driven mindset: Ability to drive data and digital solutions effectively.
  • Project Management familiarity: Knowledge of project management tools is beneficial.
  • Independent work capability: Must be able to manage projects autonomously without close supervision.

This role is essential for maintaining high standards of client service and operational excellence at Cynet Systems Inc.



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