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Technical Support Specialist

2 months ago

New Brunswick, New Jersey, United States Mack Industries Group Full time
Technical Support Specialist Job Description

Objective:

The position of a Technical Support Specialist encompasses delivering assistance and resolving issues related to computer systems and applications for users. Furthermore, the Specialist provides support for server and network infrastructure both on-site and remotely.

Key Responsibilities:

  • Address and resolve user challenges with software and hardware
  • Manage support inquiries via calls, emails, and other communication channels
  • Record all activities in the IT support system
  • Work collaboratively with colleagues to investigate and solve technical issues
  • Stay updated on current technology trends
  • Conduct maintenance on servers and networking devices
  • Develop technical documentation and assist with network enhancements
  • Engage in travel as necessary
  • Contribute to IT strategic planning and participate in user feedback sessions

Required Experience and Skills:

  • Exceptional communication and customer service capabilities
  • Strong analytical skills and problem-solving aptitude
  • Ability to convey technical concepts to diverse audiences
  • Proficiency in Microsoft Office Suite and familiarity with computer hardware/software
  • Effective time management and teamwork skills

Education and Qualifications:

  • Bachelor's degree in Computer Science or a related discipline preferred
  • At least two to three years of experience in customer technical support
  • Strong interpersonal skills and reliability

Travel Requirements:

  • Travel to various locations may be necessary

Desired Behavioral Traits:

  • Collaborative team member with a focus on customer satisfaction
  • Proactive and self-sufficient with sound judgment
  • Detail-oriented and accountable

This job description outlines the essential responsibilities and qualifications for the Technical Support Specialist role. Mack Industries Group is an Equal Opportunity Employer committed to fostering diversity and inclusion in the workplace.