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IT Support Analyst
2 months ago
Position Title: Technical Support Specialist
Employment Type: Contract-to-Hire
Work Arrangement: Onsite, 5 days a week
Qualifications:
- Education and Experience:
- Preferred Bachelor's degree in Information Technology, Computer Science, or a related discipline.
- At least 3 years of experience in IT support roles.
- Strong proficiency in O365, Windows operating systems, iOS/Android platforms, Cisco technologies, and Remote Desktop Protocol (RDP).
- Relevant certifications (e.g., Microsoft, A+, Network+) and experience in the healthcare sector are advantageous.
Key Responsibilities:
- Manage the onboarding and offboarding processes, technology refresh initiatives, and the deployment of new computers and laptops.
- Troubleshoot and resolve workstation issues while overseeing mobile device management.
- Provide assistance with minor technical problems for users.
- Support security measures for PCs and laptops, and conduct training sessions for staff.
- Deliver Tier 2 and Tier 3 escalation support for the help desk operations.
Vaco's Commitment: Vaco is dedicated to fostering a diverse workplace and encourages applications from women, people of color, LGBTQ+ individuals, people with disabilities, ethnic minorities, foreign-born residents, and veterans.
Equal Employment Opportunity NoticeVaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant based on race, color, sex, religion, national origin, age, disability, veteran status, union membership, gender identity, sexual orientation, marital status, or any other protected characteristics as required by law.
Vaco LLC and its affiliates are committed to the full inclusion of all qualified individuals. We will ensure that persons with disabilities are provided reasonable accommodations to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.
Privacy NoticeVaco respects your privacy and is committed to providing transparent notice of our policies.
Compensation Transparency NoticeCompensation for this role is determined by various factors including:
- Individual skill sets, experience, and training;
- Licensure and certification requirements;
- Geographic considerations;
- Business and organizational needs.
As required by local law, Vaco provides a salary range that reasonably estimates the base compensation for this position in applicable geographies. Additional discretionary bonuses may also be available.