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Technical Support Specialist

2 months ago

New Brunswick, New Jersey, United States Vaco Full time
Job Title: Technical Support Specialist

Job Type: Contract-to-Hire

Location: Onsite, 5 days a week

Note: No C2C

Job Responsibilities:
  • Onboarding and Offboarding: Oversee the onboarding and offboarding process for new and departing employees, ensuring a seamless transition of technical responsibilities.
  • Troubleshooting and Support: Troubleshoot workstation issues and provide technical support for employees, ensuring minimal downtime and maximum productivity.
  • Mobile Device Management: Manage and maintain mobile devices, ensuring they are secure and up-to-date with the latest software and security patches.
  • Security and Training: Provide training and support for employees on PC/laptop security best practices and conduct regular security audits to ensure compliance with company policies.
  • Help Desk Support: Provide Tier 2 and Tier 3 escalation support for the help desk, ensuring that technical issues are resolved efficiently and effectively.
Requirements:
  • Education and Experience: Bachelor's degree in IT, Computer Science, or a related field preferred. Minimum of 3 years of IT support experience.
  • Technical Skills: Proficient in O365, Windows OS, iOS/Android, Cisco, and RDP. Certifications (e.g., Microsoft, A+, Network+) and healthcare experience are preferred.
About Vaco:

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco is committed to the full inclusion of all qualified individuals and ensures that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com.

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.