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IT Support Analyst
2 months ago
Position Title: Technical Support Specialist
Employment Type: Contract-to-Hire
Work Arrangement: Onsite, 5 days a week
Qualifications:
- Education and Experience:
- Preferred Bachelor's degree in Information Technology, Computer Science, or a related discipline.
- At least 3 years of experience in IT support roles.
- Skilled in O365, Windows operating systems, iOS/Android platforms, Cisco technologies, and Remote Desktop Protocol (RDP).
- Certifications such as Microsoft, A+, or Network+ and experience in the healthcare sector are advantageous.
Key Responsibilities:
- Manage the onboarding and offboarding processes, technology refresh initiatives, and the deployment of new computers and laptops.
- Diagnose and resolve workstation issues while overseeing mobile device management.
- Provide assistance with minor technical issues for users.
- Support the security of PCs and laptops and conduct training sessions for staff.
- Deliver Tier 2 and Tier 3 escalation support for the help desk.
Vaco's Commitment: Vaco values diversity in the workplace and encourages applications from women, people of color, LGBTQ+ individuals, persons with disabilities, ethnic minorities, foreign-born residents, and veterans.
Equal Employment Opportunity NoticeVaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant based on race, color, sex, religion, national origin, age, disability, veteran status, union membership, ethnicity, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as mandated by law.
Vaco LLC and its affiliates are dedicated to the full inclusion of all qualified individuals. We will ensure that persons with disabilities receive reasonable accommodations as needed during the application or interview process, to perform essential job functions, and/or to access other employment benefits.
Privacy and Pay Transparency NoticeVaco respects your privacy and is committed to providing transparent notice of our policies. Compensation for this role is determined by various factors including individual skills, experience, training, and geographic considerations. The salary range provided is a reasonable estimate for this position in compliance with local laws.
