Catering Services Manager

4 days ago


Dallas, Texas, United States The Joule Full time
Catering Services Manager

The Catering Services Manager is responsible for coordinating and supervising assigned catering events, ensuring profitable operations and high-quality products and services. This role requires effective communication and negotiation skills to act as a liaison between clients and operating departments.

Key Responsibilities:
  • Meet or exceed budget numbers for Catering Services
  • Capture the hotel's fair share of revenue through food, beverage, room rental, and auxiliary services
  • Negotiate contracts and ensure all pertinent aspects are complete and documented
  • Understand and respond to all guest needs and requests in a timely and professional manner
  • Plan group food and beverage events, including menu and wine selection, decorations, entertainment, and audio visual
  • Communicate last-minute changes in group functions to hotel staff and ensure accurate and satisfactory follow-up
  • Conduct post-conference reviews with clients, including the presentation of banquet checks when applicable
  • Oversee contracted group room blocks, including cutoff and attrition
  • Ensure all contracted groups meet or exceed minimum food and beverage revenues, guest room revenues, meeting room rental revenues, and monitor for potential attrition
  • Build and influence relationships throughout the Banquets and Catering Team with open communication and genuine care
  • Manage daily operations, resolving daily operational problems
  • Review shift reports, follow up, and address concerns to ensure healthy operations
  • Prepare information, meet with, and entertain clients as deemed appropriate
  • Build strong, long-lasting customer relationships by partnering with clients and understanding their needs
  • Manage meeting space agendas and adjust space to ensure maximum potential revenue
  • Update client profiles with preferences, history, and future leads
  • Perform other reasonable job duties as requested by supervisor

Qualifications:

  • At least 3 years of progressive experience in a hotel or related field, or a 4-year college degree and at least 1 year of related experience, or a 2-year college degree and 2 or more years of related experience
  • Proficient in Windows, Company-approved spreadsheets, and word processing
  • Flexible hours sometimes required
  • Effective communication and listening skills, with the ability to multitask and prioritize departmental functions to meet deadlines

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