Catering Services Manager
4 days ago
The Catering Services Manager is responsible for coordinating and supervising assigned catering events, ensuring profitable operations and high-quality products and services. This role requires effective communication and negotiation skills to act as a liaison between clients and operating departments.
Key Responsibilities:- Meet or exceed budget numbers for Catering Services
- Capture the hotel's fair share of revenue through food, beverage, room rental, and auxiliary services
- Negotiate contracts and ensure all pertinent aspects are complete and documented
- Understand and respond to all guest needs and requests in a timely and professional manner
- Plan group food and beverage events, including menu and wine selection, decorations, entertainment, and audio visual
- Communicate last-minute changes in group functions to hotel staff and ensure accurate and satisfactory follow-up
- Conduct post-conference reviews with clients, including the presentation of banquet checks when applicable
- Oversee contracted group room blocks, including cutoff and attrition
- Ensure all contracted groups meet or exceed minimum food and beverage revenues, guest room revenues, meeting room rental revenues, and monitor for potential attrition
- Build and influence relationships throughout the Banquets and Catering Team with open communication and genuine care
- Manage daily operations, resolving daily operational problems
- Review shift reports, follow up, and address concerns to ensure healthy operations
- Prepare information, meet with, and entertain clients as deemed appropriate
- Build strong, long-lasting customer relationships by partnering with clients and understanding their needs
- Manage meeting space agendas and adjust space to ensure maximum potential revenue
- Update client profiles with preferences, history, and future leads
- Perform other reasonable job duties as requested by supervisor
Qualifications:
- At least 3 years of progressive experience in a hotel or related field, or a 4-year college degree and at least 1 year of related experience, or a 2-year college degree and 2 or more years of related experience
- Proficient in Windows, Company-approved spreadsheets, and word processing
- Flexible hours sometimes required
- Effective communication and listening skills, with the ability to multitask and prioritize departmental functions to meet deadlines
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