Catering Services Manager
3 weeks ago
The Joule is seeking a highly skilled Catering Services Manager to join our team. As a key member of our Banquets and Catering Team, you will be responsible for coordinating and supervising assigned catering events from booking to completion, ensuring profitable operations and high-quality products and services.
Key Responsibilities:- Coordinate and supervise assigned catering events, ensuring timely and efficient execution.
- Act as a liaison between clients and operating departments to ensure successful meetings and generate repeat business.
- Negotiate contracts to capture the hotel's fair share of revenue through food, beverage, room rental, and auxiliary services.
- Plan group food and beverage events, including menu and wine selection, decorations, entertainment, and audio-visual arrangements.
- Communicate last-minute changes to hotel staff and ensure accurate and satisfactory follow-up.
- Monitor and ensure that all contracted groups meet or exceed minimum food and beverage revenues, guest room revenues, meeting room rental revenues, and potential attrition.
- Build and maintain strong relationships with clients and the Banquets and Catering Team through open communication and genuine care.
- Manage daily operations, resolving daily operational problems and reviewing shift reports to ensure healthy operations.
- Partner with clients to understand their needs and build long-lasting customer relationships.
- Manage meeting space agendas and adjust space to ensure maximum potential revenue.
Requirements:
- At least 3 years of progressive experience in a hotel or related field.
- Proficiency in Windows, company-approved spreadsheets, and word processing.
- Ability to effectively communicate verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
Flexible hours may be required.
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