Catering Services Manager

3 weeks ago

Dallas, Texas, United States Highgate Hotels Full time
Catering Services Manager Job Description

At Highgate Hotels, we are seeking a highly skilled Catering Services Manager to join our team. This role is responsible for coordinating and supervising assigned catering events, ensuring profitable operations and high-quality products and services.

Key Responsibilities:
  • Meet or exceed budget numbers for Catering Services
  • Capture the hotel's fair share of revenue through food, beverage, room rental, and auxiliary services
  • Negotiate contracts, ensuring all pertinent aspects of solicitation and closing are complete and documented
  • Understand and respond to all guest needs and requests in a timely and professional manner
  • Plan group's food and beverage events, including assistance with menu and wine selection, decorations, entertainment, and audio visual
  • Communicate last-minute changes in group functions to hotel staff and ensure accurate and satisfactory follow-up
  • Conduct post-conference review with clients, including the presentation of banquet checks when applicable
  • Oversee contracted group room blocks, including cutoff, attrition, etc.
  • Ensure all contracted groups are meeting or exceeding minimum food + beverage revenues, guest room revenues, meeting room rental revenues, and monitoring for potential attrition
  • Build and influence relationships throughout the Banquets & Catering Team with open communications and genuine care
  • Manage the daily operations, resolving daily operational problems
  • Review shift reports, follow up, and address concerns to ensure healthy operations
  • Prepare information, meet with, and entertain clients as deemed appropriate
  • Build strong, long-lasting customer relationships by partnering with clients and understanding their needs
  • Manage the meeting space agenda and adjust space to ensure maximum potential revenue
  • Update clients' profiles with preferences, history, and future leads

Requirements:

  • At least 3 years of progressive experience in a hotel or a related field or a 4-year college degree and at least 1 year of related experience or a 2-year college degree and 2 or more years of related experience
  • Must be proficient in Windows, Company-approved spreadsheets, and word processing
  • Flexible hours sometimes required
  • Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
  • Must be able to multitask and prioritize departmental functions to meet deadlines

About Highgate Hotels:

Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. We are the dominant player in U.S. gateway markets, including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Our portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues.

We provide expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. We also have the creativity and bandwidth to develop bespoke hotel brands and utilize industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value.

With an executive team consisting of some of the industry's most experienced hotel management leaders, we are a trusted partner for top ownership groups and major hotel brands. We maintain corporate offices in London, New York, Dallas, and Seattle.

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