Operations Manager for BPO

2 days ago


Salt Lake, Utah, United States Walmart Full time
Job Summary

We are seeking a highly skilled BPO Operations Manager to join our team at Walmart Marketplace. As a key member of our operations team, you will be responsible for managing external vendors, developing strong relationships, and optimizing contact center performance to drive operational excellence and promote innovation.

Key Responsibilities
  • Manage external vendors to ensure compliance with company policies and procedures
  • Develop and maintain strong relationships with cross-functional business partners and external partners
  • Optimize contact center performance through data-driven decision making and process improvements
  • Lead process improvement and cross-functional projects to completion
  • Serve as the main point of contact between internal teams and BPO vendors to address issues and provide updates
Requirements
  • Bachelor's degree in Business or related field and 2 years' experience in retail management, business, technology, communications, or related area
  • 4 years' experience in business, technology, communications, or related area
  • 1 year's supervisory experience
  • 3 years' experience in customer service/contact center or related area
Preferred Qualifications
  • Leading a cross-functional team
  • Project Management
About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world.

We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

We are an Equal Opportunity Employer- By Choice.


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