Operations Manager

10 hours ago


Salt Lake, Utah, United States Access Information Management Full time
About Access

Access is a leading provider of records and information management services, with a global presence and a commitment to helping organizations manage and activate their critical business information.

Job Summary

The Operations Manager is a key role within our organization, responsible for ensuring the efficient and effective operation of our facilities. This includes managing workflow processes, meeting performance goals, and maintaining a high level of customer satisfaction.

Primary Responsibilities
  • Manage the fulfillment of orders, custom requests, and inquiries, ensuring timely and accurate delivery.
  • Review and improve team member productivity and efficiency, providing coaching and counseling as needed.
  • Ensure all work is performed within specified turnaround times, managing team member workload, schedules, and time off.
  • Oversee team member safety, security, and customer asset protection.
  • Communicate and interact with team members to optimize task performance and maintain high morale.
  • Allocate and utilize manpower, equipment, and resources effectively.
  • Conduct interviews for new team members and ensure measurable standards and expectations are met.
  • Train team members in key job skills and provide leadership by setting a personal example.
  • Monitor team member performance, counsel when necessary, and conduct performance reviews.
  • Ensure compliance with OSHA regulations and report accidents and injuries properly.
  • Perform daily operational tasks, including inventory management, R/C audits, and destruction process management.
  • Purchase equipment and communicate with management regarding potential issues.
  • Ensure facility passes annual audit process.
Secondary Responsibilities
  • Participate in safety and security drills and advise management of any violations.
  • Know and understand defined role in the Company Disaster Recovery Plan.
  • Travel between facilities when necessary.
  • Collaborate with team members and participate in quarterly safety meetings.
Requirements
  • High school diploma or equivalent required.
  • 2 or 4 year college degree preferred.
  • 6-8 years past work experience in data protection operations required.
  • At least 3 years prior experience leading service-oriented teams required.
Knowledge, Skills, and Abilities
  • Strong communication and PC-based computer skills.
  • Proficient in third-party software and systems used in operations environment.
  • Supervisory skills and proven work experience in team-oriented management environment.
  • Strong attention to detail and customer service skills.
  • Ability to work collaboratively and adhere to security procedures.
  • Ability to guide and educate team members and lead by example.
  • Ability to multitask and prioritize competing demands.
Physical Requirements
  • Routine lifting of 20-60 pounds.
  • Routine scanning of materials.
  • Overhead reaching and bending.
  • Certified in operating forklift and/or pick lift.

Competitive pay rate of $70, with a 10% IC Bonus.


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