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Residential Services Coordinator

2 months ago

Raleigh, North Carolina, United States InsideHigherEd Full time
Position Overview:

The University Housing department is looking for a dedicated Housing Support Specialist to enhance our front desk operations. This role is integral to the administrative functions of the University Housing office, overseeing the student Housing Ambassador team and managing all front office activities.

Key Responsibilities:

The Housing Support Specialist will:

  • Act as a primary point of contact for residents, families, and campus partners, ensuring effective communication and support.
  • Stay informed about departmental processes to provide accurate information through various communication channels.
  • Exhibit exceptional customer service skills while maintaining confidentiality and professionalism in all interactions.
  • Demonstrate strong organizational abilities to manage multiple tasks and meet deadlines efficiently.
Essential Qualifications:

Candidates should possess:

  • A high school diploma or equivalent, along with at least one year of relevant office experience.
  • Outstanding written and verbal communication skills.
  • Strong interpersonal skills to foster positive relationships.
  • Experience in administrative support or office management.
Preferred Qualifications:

Experience in a university environment, particularly in administrative or customer service roles, is highly desirable.

Additional Information:

This position requires adherence to confidentiality standards and compliance with relevant regulations. The Housing Support Specialist will also be involved in emergency response protocols as necessary.

Application Instructions:

Interested candidates should prepare a comprehensive application, including a resume and cover letter, along with contact details for professional references.