Store Operations Manager
2 weeks ago
Overview:
As a performance-oriented Store Operations Manager, you will be responsible for the overall success of your location and team by establishing high standards for operational excellence and customer satisfaction.
Your role will involve continuous coaching and development of your team to achieve company goals, enhance revenue, and refine their capabilities while exemplifying strong leadership.
Reporting to the District Director of Operations, you will manage marketing initiatives for your store, advocate for security and loss prevention measures, ensure compliance with quality standards, and review all transactions to cultivate an environment conducive to growth and innovation.
Responsibilities:
Guide, mentor, and develop all store personnel to acquire new business and drive store expansion by imparting knowledge of and training on systems, company standards, account management, collections, job responsibilities, and performance evaluations.
Take the lead and set a benchmark for all store staff to identify local marketing strategies, leverage business-to-business partnerships, secure referrals, and engage in community and in-store events to stimulate growth and enhance revenue.
Oversee and uphold store security, including cash management and loss prevention, by verifying and documenting cash discrepancies, vault activities, inventory, deposits, and expenditures.
Assess, evaluate, and process loan/pawn applications and all pertinent transactions, while managing risk within defined limits.
Engage in the selection, evaluation, hiring, and retention of new team members.
Develop work schedules in alignment with budgetary constraints, workloads, and store requirements. Ensure the store is adequately staffed for optimal performance.
Address complex customer situations with integrity and professionalism.
Monitor and maintain store aesthetics and address basic facility needs, including scheduling maintenance services.
Operate efficiently in a dynamic and fast-paced environment, managing multiple challenging tasks with ease to meet both individual and team performance benchmarks.
Availability for a full-time work schedule with regular in-person attendance, including some weekend hours, is essential for this position.
*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the company. Consult with your recruiter for the most current hourly requirements.
Qualifications:
High School Diploma or equivalent required
Minimum of two years of experience and demonstrated success in a supervisory or leadership capacity within retail, financial, service, or related sectors
Exceptional verbal and written communication skills
Proficiency in phone systems, Point of Sale, Microsoft Office, and other relevant systems
Must be at least 18 years of age (19 in Alabama)
Background check required (subject to applicable law)
Ability to meet the physical demands of this position, which frequently include:
the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to navigate inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
Preferred Qualifications and SkillsAssociate degree or higher
Experience in check cashing, document verification, money order processing
Bilingual English/Spanish is a plus and may be required for certain locations
What We Offer:
Our Benefits Include:
A comprehensive new hire training program designed to help set you up for success
Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
Paid on-the-job training & professional development programs
Multiple coverage levels for Medical, Dental, & Vision
Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more
Traditional 401(k) and Roth 401(k) with Company match
Options for Flexible Spending Accounts and Health Savings Accounts
Basic and AD&D Life Insurance
Optional pet insurance
Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
Paid Time Off
(Accrue approximately 6* days in your first year of employment, plus additional days in following years. Eight days in CA, CO, AZ, MI, and OR.)
Diverse Culture and Inclusive Environment
**Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
About Us
The Community Choice Financial Family of Brands is a leading retailer of financial services to unbanked and underbanked consumers.
CCF is the parent company to eleven brands including Cash 1, Check Into Cash, CheckSmart, Easy Money, InstaLoan, Rapid Cash, and Speedy Cash, TitleBucks, and TitleMax.
With more than 1,700 retail storefronts and several online products available in 20+ states, CCF is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.
The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.
Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.Important:
The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message.
Any official email correspondence will come from the domains associated with the company. In-store positions are in-person only, remote options not available.
The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law.
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