Service Coordinator

2 days ago


Chicago, Illinois, United States Middleground It Full time
Job Title: Service Coordinator

We are seeking a highly organized and detail-oriented Service Coordinator to join our team at Middleground IT. As a Service Coordinator, you will play a critical role in ensuring the smooth operation of our IT support services.

Key Responsibilities:
  • Coordinate the dispatch of service requests to internal and field technical resources
  • Monitor resource schedules to ensure prompt time entry on service requests
  • Communicate with customers as required, keeping them informed of incident progress and notifying them of impending changes or agreed outages
  • Pre-process service requests as they arrive through email, manual entry, or direct customer input
  • Schedule internal and field technical resources
Requirements:
  • 1+ years' experience in Customer Services
  • Ability to type 30+ WPM (words per minute)
  • Basic computer and operating system knowledge
  • Excellent listening and communications skills, both verbal and written
  • Strong customer relationship skills
  • Organized, detail-oriented, and self-motivated
Working Conditions:

This is a full-time position in a normal professional, office environment.


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