Family Services Coordinator

3 weeks ago

Chicago, Illinois, United States Ronald McDonald House Charities Full time
Job Title: Family Services Coordinator

We are seeking a compassionate and organized Family Services Coordinator to join our team at Ronald McDonald House Charities of Chicagoland and Northwest Indiana.

Job Summary

The Family Services Coordinator is responsible for providing exceptional support to families staying at our Ronald McDonald House, ensuring their comfort and well-being during their stay. This role requires a caring and empathetic individual who can multitask, work effectively under pressure, and maintain confidentiality.

Key Responsibilities
  • Welcome and orient guests to the House, completing all check-in and check-out procedures and paperwork.
  • Execute defined policies and procedures for the program, ensuring seamless support to families.
  • Provide and assist families with information, directing them to resources, activities, or services they may need.
  • Perform regular rounds to maintain relationships with families and identify support and/or maintenance needs.
  • Coordinate overall daily strategy for use of available rooms, with intention of providing service to as many families as possible.
  • Assist with statistics for program by inputting daily occupancy records.
  • Ensure all common areas remain clean and supplies are stocked.
  • Track guest donations and occupancy rates for monthly reporting purposes.
  • Act as an extension of the Community Engagement team, serving as a lead or co-lead for meal groups, baking groups, and activities groups volunteering within programs.
  • Direct, train, and oversee volunteers performing essential program support functions such as meal provision, guest welcome, housekeeping, and special projects.
Requirements
  • Two (2) years related work experience preferred.
  • An equivalent combination of education, training, and/or experience will be considered.
  • Must be a self-starter with the ability to multitask and function effectively under pressure.
  • Compassionate and caring individual, aligned to our mission and standard of care.
  • Demonstrate empathy and the ability to relate to families in crisis.
Work Environment

This role requires regular and predictable attendance, with the ability to work irregular hours, shifts, weekends, and holidays as needed. The Family Services Coordinator must be willing and able to move between program locations when necessary and perform all household tasks as needed.

Physical Abilities

The Family Services Coordinator must be capable of carrying 35 lbs with or without accommodation and perform basic office work, as well as physical tasks such as cleaning, making beds, and laundry.

Equal Employment Opportunity

Ronald McDonald House Charities of Chicagoland and Northwest Indiana is an equal opportunity employer and welcomes applications from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.

We provide reasonable accommodation to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need accommodation during the application or hiring process, please contact us.

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