Account Manager

1 day ago

Fort Worth, Texas, United States GuideStar Eldercare Full time
Job Title: Account Manager

The Account Manager at GuideStar Eldercare plays a pivotal role in driving vertical sales growth within our existing contracted long-term care facilities. This position is responsible for implementing GSE services at newly contracted facilities, addressing any concerns or questions facilities may have, and building strong relationships with existing customers.

Key Responsibilities:
  • Meet vertical sales goals established within the Heads in Beds initiative
  • Manage the implementation of GSE services with facility sites
  • Provide education to facility staff regarding the referral process and informational materials
  • Support clinician-facility interactions and serve as liaison
  • Develop client service improvement strategies and lead their implementation
  • Maintain up-to-date records of facility contacts and perform soft surveys of customer satisfaction
Requirements:
  • High School diploma or GED equivalent (required)
  • 1-3 years of proven successful field sales experience or 1-3 years of experience in an administrative role at a long-term care facility
  • Proven ability to work autonomously with little direct supervision
  • Excellent proficiency in customer service and sales
  • Organized and resourceful with excellent time management skills
  • Adaptable and flexible with work priorities
  • Deadline-driven individual with a strong work ethic
  • Valid driver's license and active auto insurance policy
About GuideStar Eldercare:

GuideStar Eldercare is the national leader in neurobehavioral long-term care services, providing expert neuropsychiatric and dementia care services to nursing homes and memory care facilities. Our mission is to enhance the quality of life for patients by easing their suffering while actively promoting their safety, functionality, and dignity.

We believe in bringing the highest level of clinical care to the long-term care population. Our neurologically based model ensures proper diagnosis and treatment, which improves care outcomes for patients with dementia, neurocognitive impairments, and/or psychiatric conditions.

GuideStar Eldercare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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