Account Manager

7 hours ago

Fort Worth, Texas, United States FlightSafety International Full time
About FlightSafety International

As a leading provider of professional aviation training, FlightSafety International is committed to delivering exceptional customer experiences and driving business growth through strategic account management.

Purpose of Position
  • The Account Manager will be responsible for retaining and increasing revenue from assigned customers, serving as the primary point of contact for established relationships.
  • They will maintain awareness of customer needs, desires, and satisfaction levels with FSI training and products, ensuring overall customer service excellence.
Key Responsibilities
  • Demonstrate industry-leading account management skills to drive retention and growth of assigned accounts within a territory.
  • Work collaboratively with the sales team to manage all aspects of the sales cycle within an assigned territory.
  • Ensure all accounts are attending training by leveraging internal scheduling systems and customer relationships.
  • Schedule and assist clients with scheduling requests, capturing add-on training, upselling, and renewals from a contractual perspective.
  • Provide first-point-of-contact support for billing questions, account reconciliation, and coordinate with finance for invoice or AR issues.
  • Ensure account accuracy and work with Center POC for Customer Service Experience.
  • Travel annually to top 5 assigned accounts within the territory to visit with customers and attend local industry events.
  • Be proficient in all FSI client interfacing systems, including CRM, Genesis System, SAP, FlightSafety App, FlightBag, and Enterprise.
Requirements
  • Bachelor's degree
  • 3-5 years related sales or aviation industry experience required
Essential Skills


• Fluency in English, through both verbal and written communications; able to speak, understand, read, and write

• Excellent verbal and written communication skills

• Excellent computer skills, including MS Office suite and CRM

• General knowledge working with a business accounting system, such as SAP

• Excellent organizational skills

• Ability to interact with various levels of management in a professional manner

• Ability to adapt to changing schedules and high-pressure situations

• Knowledge of management principles and their applications

• Able to work unsupervised, as needed

Work Environment
  • While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and communicate.
  • The employee may be required to stand; walk; sit.
  • Specific vision abilities required by this job include the ability to view monitors, technical documents, and reference material.
  • The noise level in the work environment is usually low to moderate.

FlightSafety International is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

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