Customer Service Liaison

2 weeks ago


New Hyde Park, New York, United States Northwell Health Full time
{"Job Title": "Customer Service Representative", "Job Description": "Job Summary

Northwell Health is seeking a Customer Service Representative to coordinate resource management for our call center. This hybrid position requires in-office and remote work, and candidates must reside within 60 miles of Jacksonville, FL.

Key Responsibilities
  • Develop and maintain relationships with regional healthcare providers to establish support services.
  • Create and maintain a provider database, ensuring department staff are aware of current available resources.
  • Ensure efficient screening, evaluation, and triage of incoming referrals, handling escalated intakes as needed.
  • Collaborate with healthcare teams to enhance care plans and integrate services.
  • Perform follow-up activities to ensure patient-focused, high-quality care.
  • Collaborate with providers to address barriers to care and recommend process improvements.
  • Ensure operating compliance with government and agency regulations.
Requirements
  • High School Diploma or equivalent required.
  • 1-3 years of relevant experience required.
  • Bilingual highly preferred.

Please note that the salary range and/or hourly rate listed is a good faith determination of potential base compensation and may be modified in the future.

"}

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