Customer Service Liaison

3 days ago


New York, New York, United States City of New York Full time
Job Title: Customer Service Monitor

Company Description

Job Summary:

The City of New York is seeking highly motivated and detail-oriented individuals to serve as Customer Service Monitors for the Home Energy Assistance Program (HEAP). As a Customer Service Monitor, you will play a critical role in providing exceptional customer service to households in need of energy assistance.

Key Responsibilities:

  • Act as a liaison between HRA units, city agencies, customers, and community organizations to resolve heat-related problems and process applications.
  • Research client inquiries and draft correspondence accordingly.
  • Provide information and technical assistance to individuals, groups, or organizations participating in HEAP.
  • Provide training on HEAP procedures and the application process for community-based professionals and conduct follow-up activities to ensure appropriate outreach and assistance in the community environment.
  • Conduct field visits to HEAP office sites to ensure compliance with procedures.
  • Assist the Director, Central Operations in the preparation of flyers, leaflets, and other public relations materials on HEAP and energy assistance programs.

Qualifications:

  • High school graduation or equivalent and three years of experience in community work or community-centered activities in an area related to duties described above; or
  • Education and/or experience which is equivalent to "1" above.

Additional Information:

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.



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