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Hotel Front Office Manager

2 months ago


Lake Placid, New York, United States Bluebird Lake Placid Full time
Job Summary

We are seeking a highly skilled and experienced Hotel Front Office Manager to join our team at Bluebird Lake Placid. As a key member of our hotel operations team, you will be responsible for providing exceptional customer service, supervising front desk staff, and ensuring the smooth operation of our hotel's front office.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Staff Supervision: Supervise and train front desk staff to ensure they are providing excellent customer service and adhering to hotel policies.
  • Operations Management: Oversee the daily operations of the front office, including managing the front desk budget, ordering office supplies, and maintaining accurate records.
  • Communication: Communicate effectively with guests, staff, and management to ensure seamless operations and resolve any issues that may arise.
  • Leadership: Lead by example, demonstrating a positive and professional attitude, and providing guidance and support to front desk staff to ensure they are meeting their responsibilities.
Requirements
  • Experience: 1 year of previous experience working in the hospitality industry, preferably in a front desk or customer service role.
  • Education: High school diploma or equivalent required.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in Microsoft Word and Excel.
  • Certifications: None required.
Working Conditions

The Hotel Front Office Manager will work in a fast-paced hotel environment, interacting with guests, staff, and management on a regular basis. The position requires excellent communication and interpersonal skills, as well as the ability to work in a team environment.