Hotel Front Office Manager

1 month ago


Lake Placid, New York, United States Bluebird Lake Placid Full time
Job Title: Hotel Front Office Manager

We are seeking a highly skilled and experienced Hotel Front Office Manager to join our team at Bluebird Lake Placid. As a key member of our front desk team, you will be responsible for ensuring that every guest has an exceptional stay with us.

Key Responsibilities:
  • Lead front desk operations and ensure the highest level of customer satisfaction for every guest
  • Oversee all aspects of the reservations process, including room reservations, secure deposit, and confirmation
  • Manage front desk accounting functions, including cash banks, A/R, credit card processing, and night audit functions
  • Monitor reservations e-mail account and reply to e-mail correspondence in a timely and courteous manner
  • Maximize room revenue and train others in suggestive selling techniques and proper processing of reservations
Requirements:
  • 1 year of prior experience in a hospitality setting
  • Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
  • High school diploma or GED
  • Experience with MS office and bookkeeping skills desired
  • Excellent written and verbal communication skills, conveying information and ideas clearly
  • Proficient in a Mac environment
  • Proficient with Clock or similar Property Management System
  • Knowledge of and ability to utilize Social Media to promote the property
About Us:

Bluebird Lake Placid is one of the largest and newest properties in the Lark Hotel Group portfolio. We offer a unique and dynamic work environment with opportunities for growth and development.



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