Hotel Front Office Manager
4 weeks ago
We are seeking a highly skilled and experienced Hotel Front Office Manager to join our team at Bluebird Lake Placid. As a key member of our hotel staff, you will be responsible for ensuring that every guest has an exceptional stay with us.
Key Responsibilities:- Lead operations at the front desk and act as the first point of contact for guests
- Cultivate staff members who will go above and beyond our high customer satisfaction standards
- Oversee all aspects of the reservations process, including room reservations, secure deposit, and confirmation
- Manage front desk accounting functions, including cash banks, A/R, credit card processing, and night audit functions
- Monitor reservations e-mail account and reply to e-mail correspondence in a timely and courteous manner
- Maximize room revenue and train others in suggestive selling techniques and proper processing of reservations
- Welcome and check-in guests in a friendly and efficient manner, exercising excellent customer service and phone etiquette
- Point of contact during an emergency and be familiar with all emergency procedures as documented in hotel Emergency Manuals
- Ensure transfer of information from shift to shift and maintain open lines of communication between the Front Desk and other departments
- Prior hospitality experience of 1 year is required for this position
- Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
- Applicants must have a high school diploma or GED
- Experience with MS office and bookkeeping skills desired
- Showcase exceptional multitasking, communication, and management skills
Bluebird Lake Placid is one of the largest and newest properties in the Lark Hotel Group portfolio. We offer a unique and dynamic work environment with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
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