Hotel Front Office Manager

4 weeks ago


Lake Placid, New York, United States Bluebird Lake Placid Full time
Job Title: Hotel Front Office Manager

We are seeking a highly skilled and experienced Hotel Front Office Manager to join our team at Bluebird Lake Placid. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest experiences and leading the front desk team to deliver outstanding service.

Key Responsibilities:
  • Lead front desk operations, including managing staff, guest services, and hotel policies.
  • Develop and implement effective inventory and pricing strategies to maximize revenue.
  • Monitor and analyze financial data, including occupancy reports and cash handling procedures.
  • Collaborate with the general manager to achieve revenue goals and drive market share.
  • Provide exceptional guest service, responding to inquiries, resolving complaints, and ensuring guest satisfaction.
  • Manage front desk accounting functions, including cash banks, A/R, and credit card processing.
  • Stay up-to-date on local attractions, business locations, and points of interest to provide guests with valuable recommendations.
Requirements:
  • 1 year of prior hospitality experience, with a focus on front desk operations.
  • Over 2 years of experience in office management, preferably in the hospitality industry.
  • High school diploma or GED required; MS office and bookkeeping skills desired.
  • Excellent written and verbal communication skills, with the ability to convey information clearly.
  • Proficient in a Mac environment and familiar with property management systems.
  • Ability to work a varied schedule, including evenings, weekends, and holidays.

Bluebird Lake Placid is a dynamic hotel group with a focus on delivering exceptional guest experiences. If you are a motivated and experienced hotel professional, we encourage you to apply for this exciting opportunity.



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