Hotel Front Office Manager

4 weeks ago


Lake Placid, New York, United States Bluebird Lake Placid Full time
Job Title: Hotel Front Office Manager

We are seeking a highly skilled and experienced Hotel Front Office Manager to join our team at Bluebird Lake Placid. As a key member of our front desk team, you will be responsible for ensuring that every guest has an exceptional stay with us.

Key Responsibilities:
  • Lead front desk operations and ensure seamless guest check-in and check-out processes
  • Act as the first point of contact for guests and provide exceptional customer service
  • Supervise and train front desk staff to ensure they meet our high customer satisfaction standards
  • Oversee all aspects of front desk operations, including cash handling, reservations, and inventory management
  • Develop and implement effective inventory and pricing strategies to maximize room revenue
  • Monitor and analyze guest feedback to identify areas for improvement
  • Collaborate with other departments to ensure seamless guest experience
Requirements:
  • 1 year of prior experience in a hospitality setting
  • Strong leadership and communication skills
  • Ability to work in a fast-paced environment and multitask
  • Proficient in MS Office and property management systems
  • Knowledge of revenue management principles and practices
  • Ability to work a varied schedule, including evenings, weekends, and holidays
About Us:

Bluebird Lake Placid is a dynamic and growing hotel group with a commitment to exceptional customer service. We offer a competitive hourly wage of $21-$23 and opportunities for professional growth and development.



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