Hotel Operations Manager

2 days ago


Lake Placid, New York, United States Bluebird Lake Placid Full time

We are seeking a seasoned Hotel Front Office Manager to lead our front desk operations and provide exceptional guest experiences. This is a fantastic opportunity to join our team at Bluebird Lake Placid and take on a challenging role that requires strong leadership skills and a passion for delivering outstanding customer service.

Key Responsibilities:

  • Oversee the day-to-day operations of the front desk, including managing staff, handling guest inquiries, and resolving issues in a timely and professional manner.
  • Develop and implement strategies to improve customer satisfaction, increase revenue, and enhance the overall guest experience.
  • Collaborate with other departments to ensure seamless communication and a high level of service delivery.
  • Manage the front desk budget, including forecasting, planning, and controlling expenses to achieve financial goals.
  • Recruit, train, and develop a team of front desk staff to provide exceptional service and support to guests.
  • Stay up-to-date with industry trends, best practices, and new technologies to continuously improve hotel operations and service delivery.

Requirements:

  • Must have at least 1 year of prior experience in a hotel front office management role.
  • Excellent leadership, communication, and problem-solving skills.
  • Ability to work effectively in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Proficient in MS Office and property management systems.

About Bluebird Lake Placid:

Bluebird Lake Placid is a dynamic and growing hotel group that is committed to delivering exceptional guest experiences. We are a team of passionate and dedicated professionals who are focused on providing outstanding service and support to our guests. If you are a motivated and experienced hotel front office manager who is looking for a new challenge, we would love to hear from you.



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