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Hotel Front Office Manager

1 month ago

Lake Placid, New York, United States Bluebird Lake Placid Full time
Job Summary

We are seeking a highly skilled and experienced Hotel Front Office Manager to join our team at Bluebird Lake Placid. As a key member of our hotel operations team, you will be responsible for leading the front desk team and ensuring exceptional guest experiences.

Key Responsibilities
  • Lead and manage the front desk team, including hiring, training, and supervising staff.
  • Develop and implement effective inventory and pricing strategies to maximize revenue and drive market share.
  • Oversee all front desk operations, including guest check-in, room assignments, and reservations.
  • Manage front desk accounting functions, including cash handling, accounts receivable, and credit card processing.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise.
  • Collaborate with other hotel departments to ensure seamless operations and excellent guest experiences.
  • Monitor and analyze key performance indicators to identify areas for improvement and implement changes as needed.
Requirements
  • 1+ year of experience in a hotel front office or management role.
  • Strong leadership and communication skills, with the ability to motivate and train staff.
  • Excellent analytical and problem-solving skills, with the ability to analyze data and make informed decisions.
  • Proficient in property management systems and other hotel software.
  • Ability to work a varied schedule, including evenings, weekends, and holidays.
About Us

Bluebird Lake Placid is a dynamic and growing hotel company, committed to providing exceptional guest experiences and driving business results. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.