Computer Support Specialist

4 weeks ago

St Louis, Missouri, United States Netrix Global Full time
About The Opportunity

Netrix Global, a leading provider of cybersecurity and end-to-end IT services, seeks a skilled Computer Support Technician to deliver timely and accurate technical support to internal employees and client employees. The ideal candidate will provide assistance concerning the use of computer hardware/software and related systems and services, including printing, installation, word processing, electronic mail, and operating systems.

Key Responsibilities

Service Delivery

  • Monitor and respond to assigned incident management queues promptly and document all research, troubleshooting, and resolutions accurately.
  • Research, troubleshoot, and resolve incidents in a timely manner and according to Netrix and client-specific policies and standards.
  • Provide accurate and creative solutions to user problems of a complex nature to ensure users are quickly restored to productivity.
  • Perform daily follow-up on all assigned open incidents.
  • May install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Train users in the proper use of hardware and software.
  • Acquire and maintain current knowledge of relevant hardware, software, and systems to provide technically accurate solutions to users.
  • Provide AV and/or Conference Room Support as needed per the client.

Process Improvement

  • Acquire and maintain a working knowledge of ITIL Incident and Change Management functions.
  • Develop, document, and communicate procedures to resolve user problems.
  • Participate in internal and client projects as required.
  • Recommend new processes/procedures or changes to existing ones to enhance the quality of service delivered to internal and client users.

Communication

  • Identify, research, and resolve the root cause of incidents to ensure they do not recur and to resolve before other users are affected.
  • Monitor Netrix corporate email and any client email regularly to maintain current knowledge of operations.
  • Attend staff and client meetings as required.

Requirements

  • Minimum of 2 years of experience in hardware support and maintenance.
  • Excellent troubleshooting skills.
  • Strong understanding of Microsoft operating systems.
  • Able to identify when something is wrong or is likely to go wrong.
  • Excellent communication skills.
  • Highly self-motivated and independent.
  • Ability to multi-task and work with minimal supervision.
  • Must maintain current technical understanding of technology within the discipline.

Interaction

Daily interaction with client management and employees.

Impact

The Computer Support Technician interacts with customers on a regular basis and needs to maintain a positive and professional attitude always.

About Us

At Netrix Global, our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals, and commit us to a common purpose.

We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All.

Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure.

We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries.

At Netrix, we're driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction.

What You Can Expect From Us

We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment.

The role can be remote/home office, with some travel required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

If you need reasonable accommodations, please let us know by contacting NetrixHR@Netrixglobal.

To learn more about Netrix Global, please go to www.netrixglobal.com.

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