IT Support Specialist
4 weeks ago
IT Support Specialist
Chenega MIOS SBU is seeking a skilled IT Support Specialist to provide technical assistance and support related to computer systems, hardware, or software. The ideal candidate will have a passion for IT and a desire to develop their skills in a dynamic work environment.
- Provide technical assistance and support related to computer systems, hardware, or software.
- Respond to customer inquiries and walk them through the problem-solving process.
- Create tickets in the approved incident management system for all support calls received.
- Gain feedback from customers about system usage and run reports to determine malfunctions.
- Provide first contact account resets, troubleshooting, and security issue/error resolution.
Requirements
- Bachelor's Degree OR Associate's degree OR High School Diploma with 1+ years of Information Technology experience.
- Experience with operational support systems such as ServiceNow and within the Intelligence Community.
- Ability to obtain DoD 8140 (formerly 8570.01-M) IAT Level I: A+ CE, CCNA-Security, CND, Network+ CE, SSCP, within 6 months of hire.
- Security clearance required.
Benefits
At Chenega MIOS SBU, we value our team members and offer a broad range of benefits. Our positive and supportive culture encourages professional development and work-life balance.
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