Product Support Specialist

4 weeks ago


St Louis, Missouri, United States CoreTechs Full time
Job Summary

The Product Support Specialist will drive annuity business with remote offices through customer relationship management and business development skills. The ideal candidate is responsible for delivering annuity product information, marketing and sales support services and insights to remote offices. This includes executing programs to increase the number of contracts with existing TMA distributors.

Key Responsibilities

Excellent telephone and customer service skills to support sales
Ability to learn about annuity products and describe attribution over the phone/email
Ability to work in a team environment
Capable of serving as a liaison between remote offices
Ability to learn and communicate schedules to remote offices
Knowledge of annuity products and their applications, or willingness to learn
Capable of learning website navigation and generating sales materials
Ability to discern needs with salespeople and recommend solutions
Ability to make outbound calls to customers and promote opportunities

Requirements

Successful customer service skills
Ability to learn and apply information quickly
Basic Microsoft Office, Outlook, and computer skills
Ability to work on multiple projects
Sense of urgency and ability to thrive in a fast-paced environment
Efficient at problem resolution

This is an inside support role who assists independent contractors find the best financial annuity products for their clients. Most of the work will be computer work, assisting customers via phone and email. A possible growth opportunity with this position would be to grow into a management role at the company, should the employee choose that path.

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