Mail Operations Supervisor

2 weeks ago


Bloomington, Illinois, United States The Millennium Group Full time
Position Overview

The Millennium Group is seeking a dedicated and experienced Mail Operations Supervisor to oversee the daily management of mail and printing services across various client locations. This role is pivotal in ensuring that all operational initiatives are executed efficiently and effectively, meeting critical deadlines while maintaining high standards of service.

Key Responsibilities:

The Mail Operations Supervisor will:

  • Provide direct support to site leadership, ensuring alignment with operational goals.
  • Monitor service delivery to ensure compliance with established Service Level Agreements (SLAs).
  • Uphold company policies and procedures within the operations team.
  • Recruit, train, and evaluate staff to foster a skilled and professional workforce.
  • Implement corrective actions promptly in accordance with company guidelines.
  • Manage the sorting and delivery of mail and packages to various departments, both onsite and remotely.
  • Oversee the handling of materials received in the Mail Center, ensuring proper documentation and processing.
  • Facilitate the transport of materials between departments efficiently.
  • Communicate product and service details, including turnaround times and delivery schedules, to clients.
  • Maintain records and ensure compliance with security and confidentiality standards.
  • Ensure the Mail Center is organized and adheres to quality standards consistently.
  • Exhibit high ethical standards, integrity, and a strong work ethic.
  • Organize and stock business centers as needed.
  • Handle sensitive documents with care and responsibility.
  • Communicate professionally in both written and verbal formats.
  • Ensure all tasks are completed according to client specifications, consistently exceeding expectations.
  • Support specialty projects as required.
  • Gather data for monthly reporting and ensure timely submission.
  • Keep clients informed about operational efficiencies and potential issues.
Essential Qualifications:
  • High School diploma or equivalent (GED).
  • Exceptional verbal and written communication skills.
  • 1-5 years of experience in a similar role.
  • At least 1 year of experience in customer or office services.
  • Proficiency in Microsoft Office and Adobe Acrobat.
  • Strong organizational skills and attention to detail.
  • Demonstrated ability to work collaboratively and build strong relationships.
  • Professional demeanor and attitude at all times.
  • Ability to anticipate challenges and manage workload effectively.
  • Flexibility to adapt to a dynamic work environment.
  • Capability to work independently or as part of a team.
  • Physical ability to lift up to 50 pounds.

Join The Millennium Group and contribute to our commitment to excellence in mail and print services.



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