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Retail Operations Supervisor

2 months ago

Bloomington, Illinois, United States Club Monaco Full time

Company Overview
Club Monaco is a globally recognized lifestyle brand for men and women, characterized by an urban casual aesthetic that juxtaposes vintage elements with contemporary styles, as well as blending robust and delicate features.

Each season, Club Monaco curates essential fashion items and key wardrobe pieces that form the basis of a modern and stylish collection.

Position Overview
The Retail Operations Supervisor plays a vital role in assisting Store Managers and Associate Managers in the comprehensive daily oversight, sales performance, training, and operational functions of the retail environment.

Key Responsibilities
1. **Driving Business Performance**
- Inspire and motivate team members to align daily tasks with business objectives.
- Oversee sales floor management and ensure effective zone coverage to enhance sales and customer engagement.
- Uphold dress code standards and monitor staff breaks and shift transitions.
- Communicate sales performance insights to the Store Manager.
- Adapt to the evolving demands of the retail environment.
- Conduct hourly sales assessments and provide coaching to staff to surpass sales goals.
- Achieve personal sales objectives while safeguarding the customer experience across all areas.
- Emphasize the significance of nurturing customer relationships among staff.
- Ensure comprehensive product knowledge training for team members.
- Lead by example in achieving client engagement results.
- Adhere to all policies and procedures consistently.
- Monitor and execute sales and payroll targets daily.
- Maintain and model established best practices.
- Strive to be the top sales performer on the floor, measured by sales per hour and average transaction values.
- Ensure strict compliance with company policies and procedures.
- Demonstrate adaptability and creativity in responding to changing work conditions.
- Effectively delegate responsibilities to team members when appropriate.
- Foster a positive and challenging team atmosphere where collaboration and support are paramount.
- Provide clear direction for service associates.
- Take ownership of personal performance outcomes.
- Actively engage in loss prevention strategies in line with company policies.

Experience, Skills, and Knowledge
- Minimum of 1 year in retail management.
- Strong interpersonal skills conducive to a team-oriented environment.
- Proficient in English communication, both verbal and written.
- Excellent planning and organizational capabilities with a keen attention to detail and deadlines.
- Ability to identify and respond to changing work demands effectively.

Additional Requirements
- Goal-oriented mindset with a focus on achieving successful outcomes.
- Flexibility in work hours and days based on business needs.
- Capability to stand, walk, and lift approximately 20 lbs, as well as pack, unpack, and manage stock efficiently.