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Restaurant Operations Manager

2 months ago

Bloomington, Illinois, United States Great Wolf Resorts Full time

**Job Summary**

At Great Wolf Resorts, we are seeking a highly motivated and experienced Restaurant Supervisor to join our team. As a Restaurant Supervisor, you will play a critical role in ensuring exceptional hospitality and overseeing restaurant operations and personnel.

**Key Responsibilities:**

  • Ensure operational execution by communicating expectations to Lead Servers and restaurant staff to ensure restaurant operations are efficient and meet all set standards
  • Provide administrative support for front of house operations including; scheduling, payroll, reservations, inventory, receiving, and personnel related matters
  • Interact with guests and pack members, provide feedback to staff throughout their shift to ensure quality service; work with management to investigate and resolve guest concerns
  • Assist with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, quality, and staff breaks and performance
  • Ensure that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shift
  • Communicate with fellow Supervisors through various shifts to ensure successful operations of the restaurant(s)
  • Identify all Out of Order equipment and pass along to Manager for repair
  • Support management in staff performance related matters including; employee reviews, corrective action, investigations, conflict resolution, etc.
  • Assist with the coordination and execution of birthday parties
  • Protect establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies

**Requirements:**

  • Some High School education or equivalent
  • 1+ year previous experience in a food service team lead capacity or leadership role
  • 1+ year utilizing Point-of-Sale (POS) technology
  • Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling
  • Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed
  • Successful completion of criminal background check and drug screen